Manager, Product Experience & Design

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Experience & Design About the Team We are building a next-generation CXD Squad focused on designing and delivering Agentic Experiences, systems where AI agents proactively assist, act and collaborate with users to achieve outcomes. Our Global SME (Small Medium Enterprise) Team is a world-class team united by our desire to discover and unlock the next generation of business intelligence technology. You’ll join our pioneering CX&D Squad in the Global SME division at Mastercard to design new User Experiences, drive innovation and conceptualize design thinking within our Mastercard products. You will collaborate with cross-functional teams to create impactful experiences that resonate with our target audience. As a member of the CX&D Squad, you’ll join us in our missions to accelerate the adoption of global SME product solutions, so millions of businesses can scale, grow and drive value to their customers. We’re building the future for Small Medium Businesses at Mastercard.

We are looking for an experienced & dynamic Product Experience & Design Manager (IC) to join our Global SME Team at Mastercard. This role requires a blend of product thinking, design craft, and fluency in emerging AI-driven workflows. You will play a critical role in designing the next generation of Mastercard's business solutions and data-driven products. Our UX team integrates Behavioral Science, Data, Design & Technology to create future conceptual designs, iterate design systems, and develop new product solutions that elevate existing features. If you're passionate about Design Systems and components, live in Figma, are driven by user-centric solutions, and are interested in learning advanced product design skills then we'd love to hear from you. About Product Experience Design As a Product Experience Designer, you’ll work closely with UX Research, Product Designers, Product Managers, Engineers, and more. In addition to contributing to our Design System, you'll be creating & building new experiences to increase conversion rates by creating reusable components via high-fidelity design tokens, UI Kits that address technical challenges, and applying advanced interaction design prototypes. As an empathetic user advocate, you strive to turn complexity into simple beautiful solution that meet customers’ needs. You love building great products by applying best practices and standards to create innovative products. We're always evolving and learning, it's a place where you'll grow as a professional, both individually and as a team. You’ll help us to design the best Customer Experience for a range of even more innovative things we can’t talk about yet! As a Mastercard's CX&Design community member, you'd have access to our internal Guild of hundreds of designers, researchers, and strategists, training, and professional development. What you’ll be doing - Contribute to our design system between Design, Product and Engineering. - Ensure that our User Experience optimizes business objectives and user engagement, working closely with Product Design partners & Product Managers. - Ideate and conceptualize new features aligned with product strategies. - Rapid prototyping of Proof-of-Concepts and MVPs using human-centered design principles. - Create new visual designs, reusable components via high-fidelity assets, user flows, journey maps, and beyond, to achieve the best Customer Experience. - Adapting