Vertical Engineering Lead, Technology Lab Services

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Vertical Engineering Lead, Technology Lab Services Role purpose This leadership position owns the account-based deployment of JLL's Technology Labs operating and assurance standards, translating global frameworks into practical, site-level execution. You will take the O&M playbook, policies, procedures, and JLL Client Assurance Program (JCAP) criteria developed for Technology Labs and drive their consistent adoption across individual accounts, sites, and teams. This role bridges the gap between centralized standards and decentralized execution—closing local gaps, leading change management, and ensuring field teams can demonstrate adherence to published standards in their daily operations. You will build and lead a team of deployment professionals who manage account-level rollout initiatives, while partnering closely with the Standards & Assurance Lead for Technology Labs to ensure standards remain grounded in real operating conditions and to channel field feedback into future standard revisions. What this job involves Standards Deployment & Account-Level Execution   You will own the deployment of the Technology Labs standard O&M playbook across accounts, ensuring maintenance and operations in labs, cleanrooms, and critical research environments meet published standards. This includes deploying tech lab-specific documentation, SOPs, guidance materials, and training resources to sites, enabling teams to demonstrate JCAP compliance. You will develop standardized project plans for account and site deployment that align with the standard's requirements while accommodating local organizational structures, roles, and responsibilities. Gap Assessment & Rollout Management   Leading account-level deployment engagements, you will assess current site operating models against the standard, identify gaps, and drive adoption through structured rollout plans. You will support execution of the Technology Labs assurance program (JCAP) at the account level, preparing sites for assurance reviews and ensuring responsiveness to findings. Field-Standards Partnership & Continuous Improvement   Working in close partnership with the Standards & Assurance Lead for Technology Labs, you will ensure standards remain deployable and practical in field conditions. You will provide critical field feedback to inform ongoing standard revisions and lead incident management for lab spaces within deployed accounts—investigating near-misses and incidents, driving root cause analysis, and feeding trends back to inform standards updates.

Leadership & Deployment Operations   You will build, lead, and develop a team of deployment professionals who manage account-level standards rollout. This includes providing coaching, prioritization guidance, and quality oversight of their work. You will determine deployment prioritization and resourcing across accounts based on risk assessment, account needs, and portfolio priorities. Financial & Operational Accountability   Responsibility for the deployment P&L sits with this role. You will manage deployment resource costs and structures in close collaboration with Account Finance and COE Finance, while evolving financial and operational KPIs and reporting frameworks for the deployment function. Stakeholder Engagement & Change Management   You will engage and maintain working relationships with Data Center & Critical Environment Management