Lead Software Engineer -Lead Delivery Engineer, Infrastructure | Location: Pune/Hyderabad

Lead Delivery Engineer, Infrastructure About Williams-Sonoma, Inc. Founded in 1956 and headquartered in San Francisco, California, Williams-Sonoma, Inc. is a Fortune 500, digital first, multi-channel specialty retailer. Our company vision is to own the home, and the places where our customers work, stay, and play. We bring the latest home furnishing trends to life for customers through the individual lenses of our ten distinct brands, each serving different life stages and rooms of the home and beyond. Our brands include Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Rejuvenation, Mark & Graham, GreenRow, and Dormify. We are committed to sustainability, continuously working to protect our planet, while building an open and collaborative culture across our organization. With more than 500 retail stores globally and multiple international franchise operations, technology is a core driver of our business strategy. We build and operate in-house platforms powering e-commerce, supply chain, merchandising, analytics, and customer experience ecosystems worldwide. Engineers at the Williams-Sonoma India Technology Center build and scale digital commerce platforms that power these global brands, serving millions of customers worldwide.

Overview As the Lead Delivery Engineer, Infrastructure, you will provide operational delivery leadership across the Infrastructure Engineering Operations organization, helping ensure consistent execution, effective cross-team coordination, and operational excellence across Windows, Linux, Storage, Virtualization, Enterprise Tools, and related infrastructure domains. Working closely with the global teams, this role will coordinate how infrastructure teams operate and deliver services, including incident and escalation management, ticket handoffs, operational governance, service performance, process standardization, and coordination with senior engineering teams. A key responsibility of this role will be to serve as the primary operational point of coordination between external delivery partners and Williams-Sonoma's in-house infrastructure teams, ensuring clear ownership, timely execution, effective communication, and consistent adherence to WSI standards and expectations. This role is focused on service delivery rather than serving as the deepest technical engineering authority. The successful candidate will have sufficient infrastructure knowledge to understand cross-domain dependencies and facilitate technical discussions, while bringing particular strength in operational delivery, coordination, governance, service management, and continuous improvement. This role reports to the Sr. Manager, Infrastructure Engineering Operations. Impact of the Role • Lead service delivery across Windows, Linux, Storage, Virtualization, Enterprise Tools, and core infrastructure platforms. • Partner with internal technology teams, global engineering organizations, and strategic service providers to deliver reliable, high-quality operations. • Build and continuously improve operational processes, governance, documentation, and best practices that drive consistency and scale. • Drive rapid cross-functional incident response, ensuring clear ownership, timely resolution, and transparent stakeholder communication. • Champion operational readiness through infrastructure change planning, implementation coordination, validation, and seamless service transitions. • Use operational metrics to identify opportunities, improve service quality, reduce risk, and optimize performance across the infrastructure organization. • Foster collaboration, knowledge sharing, and operational excellence across globally distributed technology teams. • Harness AI, automation, and data-driven insights to streamline operations, improve service delivery, and enhance the employee and customer experience. Technology Platforms You Will Work On • Windows • Linux • Storage •