Guest Relations Attendant

Guest Relations Attendant

Respond to any questions from guests and follow up to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. Respond to guest requests for special arrangements or services. Contact appropriate individuals or departments as necessary to resolve guest needs. Deliver amenities to guest rooms, arrange and serve F&B amenities upon arrival, and maintain control over inventory in the Guest Relations storage area.

Excellent verbal and written communication skills in English

Excellent customer service skills

Ability to multitask and assist multiple guests simultaneously

Minimum of 1 year experience in customer service within a luxury hotel or luxury environment

Previous hotel experience preferred

Strong focus and ability to follow up on guest requests (e.g., lost luggage process)

Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance

Ability to work a flexible scheduled including evenings, weekends and holidays

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.