On-Site Support, Analyst II - Ft. Collins, CO

Location: Fort Collins   Employment Status: Salary Full-Time   Function: Information Technology   Pay Grade and Range: AIT025-P2 ($63,904 - $80,000) Bonus Plan:  AIP    Target Bonus:  10.0 Req ID:  29835      ​ Purpose

The IT On-Site Support Analyst II is an intermediate analyst job function, and is responsible for managing the tickets, tasks and projects from his/her support zone. The analyst will focus on resolving incidents, fulfilling service requests, and providing end user training and consulting. Responsible for implementation work related to deployment of IT services and equipment. The analyst must use technical tools, such as the knowledge base, and an IT service management system (Ivanti) to improve the end user experience. Job Description (Duties and Responsibilities)

Working follow guidelines and moderate guidance Provide advanced technical support and assistance to end-users, resolving hardware and software issues promptly and effectively. Install, configure, and maintain desktops, laptops, mobile devices, printers, and other computer peripherals. Install, configure, and troubleshoot software applications, operating systems, and updates. Ensure software compliance and licensing. Manage user accounts, permissions, and access control, including password resets and account provisioning/de-provisioning. Identify and resolve network connectivity and general IT-related issues for end-users. Escalate complex problems to higher-level IT teams when necessary. Maintain detailed records of support requests, solutions, and configurations. Create and update technical documentation and knowledge base articles. Implement and enforce security policies and best practices, ensuring the protection of sensitive data and compliance with security regulations. Experience with A/V conference room equipment and conference room troubleshooting. Following orientation from other IT teams, including desktop engineers, network administrators and system administrators, to resolve issues that require cross-functional expertise. Provide training to end-users on hardware and software usage, best practices, and security awareness. Maintain an inventory of IT assets, including computers, peripherals, and software licenses. Manage relationships with hardware and software vendors to facilitate warranty claims, repairs, and procure necessary equipment. Qualifications

Working follow guidelines and moderate guidance Provide advanced technical support and assistance to end-users, resolving hardware and software issues promptly and effectively. Install, configure, and maintain desktops, laptops, mobile devices, printers, and other computer peripherals. Install, configure, and troubleshoot software applications, operating systems, and updates. Ensure software compliance and licensing. Manage user accounts, permissions, and access control, including password resets and account provisioning/de-provisioning. Identify and resolve network connectivity and general IT-related issues for end-users. Escalate complex problems to higher-level IT teams when necessary. Maintain detailed records of support requests, solutions, and configurations. Create and update technical documentation and knowledge base articles. Implement and enforce security policies and best practices, ensuring the protection of sensitive data and compliance with security regulations. Experience with A/V conference room equipment and conference room troubleshooting. Following orientation from other IT teams, including desktop engineers, network administrators and system administrators, to resolve issues that require cross-functional expertise. Provide training to end-users on hardware and software usage, best practices, and security awareness. Maintain an inventory of IT assets, including computers, peripherals, and software licenses. Manage relationships with hardware and software vendors to facilitate warranty claims,