MSI Process Consultant

Key Responsibilities MSI General: Manage the MSI contract, ensuring our contractual commitments and KPI’s are achieved Work proactively, identify and deliver improvement opportunities across all processes Drive relationship-building, teamwork, and strong customer focus Share KPI’s and key achievements in customer meetings Maintain good relations with our customer and their Service Providers Provide coaching to client and vendors Chair the Cross-Vendor meeting, driving process improvements Assist customer during the dispute resolution process Actively look for sales opportunities with our customers Configuration Management: Oversee the Customer’s Configuration Management process across all Service Providers Maintain Configuration Management process documentation Perform regular audits, ensuring compliance with the CI Maintenance process Design and implement CMDB Service Models for existing and new Services Design and create Data Quality rules, ensuring SCG CMDB remains single source of truth Change Management: Chair Technical Approval Board & Change Approval Board Support the client Change Manager, providing input to technical changes Review and approve high risk/impact changes from the customer and Service Providers Maintain Forward Schedule of Change, communicate in key customer meetings Service Level Management: Audit monthly integrated Service Provider reports for accuracy and compliance Highlight issues, driving root cause analysis and improvement opportunities Incident Management, Situation Management & Problem Management Provide support and consultancy services to the customer as required Key Requirements: 3+ years working in IT Service Management (Multi-Vendor environment preferable) Excellent understanding of ITSM\ITIL processes ITIL V3 certificated (Preferably to Intermediate level) or ITIL v4 Excellent communication, interpersonal and collaboration skills Excellent customer relations skills Responds well to and operates effectively under pressure Experience in producing enterprise level reports Demonstrated leadership skills in a collaborative working environment Other Points: Working Hours: Mon – Fri 09.00 – 17.00 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available   here .