Vendor Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Vendor Manager will serve as a subject matter expert supporting JLL's sourcing strategies, supplier relationships, and program management. This role requires strategic partnership with clients and internal JLL teams to deliver both immediate and sustained value through effective vendor performance management, market analysis, and program oversight.

Strategic Vendor Management Partner with cross-functional teams and clients to develop and execute sourcing strategies that align with business objectives. Drive strategic opportunities for growth and improved return on investment across the supplier base. Establish and maintain impactful relationships with key suppliers while proactively managing internal and external stakeholder expectations.  Performance Oversight & Analysis   Monitor and manage vendor performance across JLL's supply base, working in partnership with Integrated Facilities Management (IFM) and Project and Development Services (PDS) field teams. Manage issue escalation and drive resolution to ensure service delivery standards are met. Lead strategic supplier performance reviews and take full responsibility for managing supplier category transitions to ensure seamless service continuity.  Market Intelligence & Reporting Conduct periodic market trend analysis within assigned categories, evaluating supplier capabilities, industry changes, and emerging opportunities. Deliver analysis to Supply Chain and business stakeholders in client-ready formats that inform decision-making.  Program Development & Implementation Develop, implement, coordinate, and communicate regional and national vendor management programs. Lead Change Management initiatives to influence behaviors and align the organization's Vendor Management model, ensuring buy-in across all levels.  Compliance & Risk Management Ensure adherence to JLL and client sourcing policies, contracting procedures, risk management programs, and ethical standards. Collaborate with Corporate Legal and Risk Management to ensure contractual terms comply with requirements and receive proper review and approval as needed.

Leadership & Development Provide mentoring and support to cross-functional teams, ensuring clear understanding of roles and interdependencies in delivering sustainable services. Educate suppliers through meetings and various communication channels. Manage work priorities, deliverables, and resource allocation to ensure customer satisfaction.  Cost & Performance Management Drive initiatives related to cost optimization, risk mitigation, and performance improvement across vendor relationships. Conduct PDS Post Project Reviews to identify lessons learned and opportunities for continuous improvement.  Does this sound like you? Qualified candidates must posses:   Bachelor's degree (BA/BS) from four-year college or university. Excellent interpersonal skills, organization skills, and communication skills.  MBA preferred.  Proven ability to lead teams in a decentralized environment.  Strong problem solving and leadership skills Demonstrated executive presence and ability to develop relationships, communicate effectively and influence senior level management.  Strong critical thinking, analytical ability, and strategic mindset.  At least 10 years of experience in Supplier Management, Relationship Management, or related