MID LEVEL MANAGER (MLM) L3

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MID LEVEL MANAGER (MLM) L3

Quezon City

Manila

8/17/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Title - Operations Manager (Customer Service & Collections) Job Description:    Experience 8 to 10 Years of banking operations experience   Experience Breakup Min 6-7 years of experience in Banking contact centre ops UK/US   Responsibilities • Managing customer servicing process on a day to day basis • Independently resolve outstanding issues and communicate/escalate problems to Senior Management. • Driving productivity and efficiency • Analysis of reports and determine authenticity of the report, and ability to identify significant variances. • Complete ownership of deliverable of team and handling escalations. • Attend daily calls with customer and explain the status/ progress of deliverables • Respond to customer queries on deliverables • Help team members to fix the issues in daily activities • Act as first level of escalation on delivery issues • Ensure all reference data related activities are completed as per client expectations • Meet the TAT and error free delivery • Contribute to process streamlining and improvement • Plan and