Learning Delivery Analyst

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Human Resources Job Sub Function: Learning & Instructional Design Job Category: Professional All Job Posting Locations: Taguig, National Capital Region (Manila), Philippines Job Description: Analyst, Learning Delivery   The Global Learning Enablement (GLE) organization, part of Johnson & Johnson Global Services (GS), is recruiting an Analyst to join the Learning Delivery team. Learning Delivery is a core capability within Global Learning Enablement (GLE) that delivers high-quality learning experiences through the end-to-end execution of learning programs. The team is responsible for scheduling, enrollment, learner support, virtual and onsite production, and stakeholder engagement to ensure detailed, scalable, and learner-centric delivery. It applies data and insights to drive continuous improvement, enhance the learner experience, and support the delivery of standardized and personalized onsite and virtual programs across the organization.  The Analyst, Learning Delivery is responsible for the end-to-end execution of learning programs across operations and production. The role handles program setup, scheduling, enrollment, participant support, learning system updates, and virtual and onsite production activities from pre-session planning through post-session completion. The Analyst coordinates with facilitators, vendors, internal teams, and program stakeholders; resolves routine delivery issues; escalates risks and exceptions; and completes required activities to support consistent, high-quality learner experiences. At this level, the role executes defined processes and escalates exceptions to the Senior Analyst, Learning Delivery. Program ownership sits with the Senior Analyst, and delivery decisions sit with the Senior Supervisor.

As Analyst, Learning Delivery, your role will be to:  Support the end-to-end execution of programs across operations and production by managing schedules, program and session setup, enrollment, communications, surveys, rosters, and system updates.  Coordinate the production of virtual and onsite sessions, including venue setup and booking, technology, materials, catering, access, and local support, while working with facilitators, coaches, vendors, participants, and program teams. Share confirmed session requirements with Learning Resource Management, which handles quotations, purchase orders, and payments.  Support personalized learning and closed enrollments by managing intake requests, participant preparation, coach coordination, attendance, and post-program follow-up.  Throughout each program, you will monitor enrollment, respond to participant needs, track attendance and completion records, and coordinate rescheduling or cancellations across systems and partners. When issues arise, you will resolve routine ones, escalate exceptions to the Senior Analyst, Learning Delivery, and use feedback and data to suggest improvements to quality and efficiency.

Education A minimum of a bachelor’s degree is required A minimum of two (2) years of experience in event management, learning, or HR operations is required. Experience