Regional Facilities Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are looking for a Regional Facilities Manager for our Integrated Facility Management business line. Location: London I Portfolio: 1.5MM RSF I Countries: UK I Sites: 19 I JLL Team: 74 I Opex: $35MM ABOUT JLL We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Purpose We are seeking a Regional Facilities Manager for our Integrated Facilities Management business line. Reporting to the Regional IFM Director, the Regional Facilities Manager owns the end-to-end facilities management delivery across one of a number of a multi-site and multi-country portfolios, driving client satisfaction, operational excellence, and continuous improvement. Accountable for meeting all contractual obligations while contributing to advancing the strategic FM agenda for the account. Owns the senior client relationship across their portfolio; acts as the strategic interface between JLL and the Client's real estate leadership. Full financial accountability for significant FM budgets across a major corporate portfolio. Leads a large, multi-disciplinary team with end-to-end operational and financial ownership. Operates within a complex matrix organisation; builds and leverages cross-functional partnerships with peer Regional Facilities Managers, programmatic leads, other JLL vertical delivery teams and a range of Client teams. Accountable for supplier governance and performance across their portfolio, ensuring contractual compliance and value realisation through the team. Champions FM technology adoption, AI-enabled solutions, and innovation to drive operational efficiency and differentiated service delivery. Regular travel across their portfolio and occasional regional travel required. Key Responsibilities – Team Management Provides strategic leadership to a large team through direct reports (Senior Facilities Managers) delivering FM operations and programs ranging from front-of-house to engineering and everything in-between. Drives succession planning, talent development and organisational design to build bench strength and future-proof the team. Ensures robust development frameworks aligned to business objectives and individual career progression. Key Responsibilities – Client / Stakeholder Management Serves as the senior JLL point of contact for the portfolio—owning service delivery outcomes and acting as the escalation point. Accountable for contractual performance across all sites within the portfolio. Engages directly with the Client's senior Real Estate & Facilities leadership to anticipate and resolve strategic and operational challenges. Maintains deep insight into the Client's business strategy, translating evolving needs into service innovation and value creation. Key Responsibilities –