Sr. Business Analyst- Sr Business Analyst - AI Strategy & Tooling

Sr. Business Analyst- Sr Business Analyst - AI Strategy & Tooling Summary: Join the team redefining credit analytics through AI! At Capital One, our credit policies are powered by data, and our future is driven by the transformative potential of AI. We are seeking a Senior Business Analyst to act as a pioneer in our AI tooling space, maximizing the impact of large language models and generative technologies within Card analytics. You won’t just be using AI; you’ll be the architect of how our organization adopts it, establishing the frameworks for how we integrate tools like Gemini, Claude, and our AI Platform into the daily workflows of our analysts. As a trailblazer on this front, you will be responsible for setting the standard for AI usage and disseminating breakthrough learnings across the department. This role blends product vision with hands-on execution. Beyond defining the roadmap for our next generation of credit tools, you will actively drive their development - gathering deep user context, leveraging Claude to engineer new workflows, and partnering with Business Analysts to ensure seamless enterprise adoption. Our team currently manages a sophisticated suite of tools that predict account performance and pinpoint risky populations, and your mission is to push these boundaries further. You will identify and operationalize untapped use cases that keep our analytical ecosystem streamlined, thorough, and ahead of the curve. We are looking for a strong communicator with a rigorous analytical mindset and a genuine interest in emerging technology. While deep technical expertise is not required, you must possess the technical curiosity to navigate our data environments and the ingenuity to experiment with new AI capabilities as they are released. If you are a trailblazer eager to shape the future of analytics, we want you to help us build what’s next. General Responsibilities: Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations Product: Perform modeling/analytics to assist new product and pricing strategies for various lending products Marketing: Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis Execution: Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid