Business Transformation Architect Director

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Are you an experienced transformation leader looking to help the most ambitious businesses succeed with Salesforce?   We leverage the Salesforce Customer Success Platform and cutting-edge technology, innovation, strategy and design skills to enhance our customers' transformation into world-class digital businesses.   The Salesforce Business Transformation Architect, Director helps our most strategic customers transform their business. They work with customers' business leaders and technology teams to understand what is possible and desirable, and get into the detail on how to do it, using all the power of our platform to realise their strategy.   Business Transformation Architect Directors are specialists solely focused on driving customer success through large-scale programs, change management, new digital operating models, innovation, roadmap, usage, adoption and value.

Co-create a strategy that aligns a customer's business objectives with customer experience, what is possible, key business measures, and a practical roadmap. Enable delivery with speed, agility and stability by implementing a decision-making framework that balances regional and global attributes, frequency of change, and quality of data and risk mitigation. Actively work between the Business & Technology disciplines to industrialise the best ideas with new digital operating models and ways of working. Enhance productivity and buy-in through persuasion, workshops and intimately understanding our customers' businesses. Help end-users uncover and articulate barriers, and co-design potential solutions to their needs. Personalise best practices to customers including roadmap, agile development, change management, enterprise collaboration, operational support, and alignment to business strategy. Increase user productivity, reduce TCO and enhance Salesforce investment payback, by formulating a plan to reduce the number of disparate applications end users access to do their jobs.

15+ years industry experience in leading complex transformations in Public Sector  Previous experience as the business lead for transformation is required. Preferably has used the Salesforce Platform as a key technology enabler of business change. Travel regularly (average of 25%), but may be higher or lower based upon client assignment.   Innovation Inquisitive mind, endless curiosity and passion for learning about customers, industries and new approaches to doing things: How end users (customers, employees, sales teams etc.) perform their jobs Industry challenges and solutions Salesforce's continuously evolving clouds Innovations and best practices for delivering cloud solutions Ability to translate vision and business issues into actionable roadmap and solutions Leadership Self-starter with the ability to build a network within Salesforce and your assigned customer. Effectively build, develop, and manage relationships with internal and customer senior executives, setting expectations on their role as stakeholders vested in success. Motivate, inspire, and coordinate a blended team of Salesforce, customer,