Corporate Bank Production Client Access Services Domain Lead

Job Title Corporate Bank Production Client Access Services Domain Lead Location London Corporate Title Director The Corporate Bank (CB) Production Client Access Services (CAS) Domain Lead is responsible for running and managing one of five domains within the production organisation. Accountable for the production operations of the portfolio of applications which form the CAS capability, this role reports directly to the Head of CB and Anti-Financial Crime (AFC) Production Services. From incident response to proactive activities to enhance production this role will lead the global team delivering on all aspects to ultimately Make Production Better. What we’ll offer you A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre. You can expect:   Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them Competitive salary and non-contributory pension 30 days’ holiday plus bank holidays, with the option to purchase additional days Life Assurance and Private Healthcare for you and your family A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year Your key responsibilities Accountable for both the day to day running of the CAS production domain and driving the strategies to deliver improvements within the production environment Ensuring coverage and capability in place in order to respond to daily portfolio of incidents and service requests raised Driving Site Reliability Engineering (SRE) practices across the team to ensure we are engineering solutions to make the environment better Understanding business requirements and client needs to ensure our service offering is meeting expectations Building and maintaining strong stakeholder relationships to ensure alignment and partnership across all areas to meet maximum business benefits Delivering against a solid set of production KPI’s which will make production better through Fewer incidents, Faster resolution, Safer change, less manual effort, Managed risk and Better control Your skills and experience Proven experience at Director level of Production Technology delivery end to end. Operational experience of running production teams to ensure content and context beyond the theory Experience of running teams globally, defining objectives with ability to motivate a high performing along multiple aspects of delivery in order to achieve a set of common objectives You will be able to formulate, communicate and influence a vision, building strategy and direction for long term sustainable success, whilst also being able to be more hands-on where required to ensure you are able to have good credibility both within production overall and direct teams Ability to operate at scale and ensure Enterprise ready solutions which will require little to no refactoring as they progress from POC to Live Experience of managing technical experts and teams, be able to relate production priorities to their activities to deliver robust and sustainable solutions all of which drive to improve production Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs How we’ll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team We value diversity and as an equal opportunities’ employer, we