Summer 2027 Personal Lines Operations Modernization Intern

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Summary Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 100 company with a mission to protect people, businesses and futures with extraordinary care. The Nationwide summer internship program is designed to empower you, allowing you to forge a strong foundation for your career. Over the course of 12 weeks, Nationwide interns take part in key business assignments that make a difference, all while enhancing their leadership competencies. As a Nationwide intern, you’ll enjoy everything that makes us great. From professional development sessions and networking events to collaborations with company leaders, your internship will take on a meaningful journey through the Nationwide experience. Our award-winning culture will ensure you feel welcomed, challenged and encouraged every step of the way!

The PL Operations Modernization Intern will support initiatives focused on enhancing business operations through the adoption of tools, automation, AI, and process improvement. This role provides the opportunity to contribute to a variety of modernization efforts that improve efficiency, strengthen operational capabilities, and enhance the employee experience. The intern will partner with stakeholders across Operations, Technology, and Analytics to support projects, reporting, change enablement, and continuous improvement activities. Specific assignments will be based on business priorities, as well as the intern's skills, interests, and development goals.

A day in the life of a PL Operations Modernization Intern might include: Support project planning, coordination, and tracking activities, including management of risks, action items, issues, timelines, and dependencies. Assist with the analysis of operational data to identify trends, measure outcomes, and provide actionable insights and recommendations. Develop, maintain, and distribute reports, dashboards, and performance metrics that support decision-making and modernization initiatives. Support the adoption of new tools, automation solutions, and business processes through communication, change readiness activities, and stakeholder engagement. Gather and synthesize feedback from stakeholders to help improve user experience and drive successful implementation efforts. Prepare meeting agendas, presentation materials, executive summaries, project updates, and recommendations for leadership and project teams. Assist with enhancements and maintenance of business tools and platforms, including SharePoint, Power Apps, Power Automate, and Power BI. Create and maintain process documentation, knowledge articles, job aids, training materials, and other enablement resources. Collaborate with cross-functional partners to identify opportunities for process optimization and operational efficiency. Support continuous improvement efforts by researching best practices and recommending innovative approaches to business challenges. Participate in modernization initiatives involving automation, digital transformation, and artificial intelligence capabilities. What's In It for You Exposure to modernization initiatives across the Personal Lines organization. Hands-on experience with project management, business analytics, automation, and process improvement. Opportunities to work with emerging technologies, including AI and Microsoft Power Platform tools. Experience developing