Customer Success Manager, Solutions - Remote United States, East Coast

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.  Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. Customer Success Manager, Solutions - US Remote EST Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.   At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.   While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.   Waitwhile is on a mission to eliminate the 1 trillion hours people spend waiting in lines every year. Our industry-leading queue management and appointment scheduling platform empowers businesses to streamline their operations and deliver exceptional customer experiences. Waitwhile is trusted by 10,000 companies worldwide and has helped more than 250 million people enjoy a radically better waiting experience at places like IKEA, Louis Vuitton, Costco, Delta Airlines, and many more.

As a Customer Success Manager, Solutions at Waitwhile, you won't just answer chats—you'll architect the operational systems that scale how our users grow. You will hold the macro-level authority to train, configure, and optimize our self-serve AI ecosystems while managing the end-to-end commercial lifecycle and Net Revenue Retention (NRR) for our Mid-Market customers. You will hold the authority and trust to make independent, high-stakes decisions that directly impact our product direction, our operational workflows, and our long-term business success. This is your chance to combine your strategic, customer-first mindset with independent account management, commercial negotiation, and technical optimization. If you’ve been looking for an operational management role where you can truly drive company revenue, exercise genuine discretion, and level up your enterprise expertise, this is it.

As a Customer Success Manager, Solutions, you’ll guide Mid-Market and Enterprise customers through our platform with the insight of a business consultant and the strategic thinking of a process architect. Every week will bring strategic variety—from conducting bookable configuration consultations to auditing and training AI chat support flows, to executing commercial expansions and renewals. You'll have the explicit freedom to make critical judgment calls, formulate operational workarounds, and collaborate directly with product leadership to bridge the gap between user data and platform growth. While you'll have the coaching and mentorship of your leader, you'll operate with a massive degree of space and autonomy to innovate, protect NRR, and make a highly visible impact on Waitwhile’s bottom line. AI Support & Self-Serve Governance: