Services Engagement Executive

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Services Engagement Executive São Paulo, Brazil This is an individual contributor role for a commercially driven services leader who combines a strong technical background with proven sales experience. Drive Professional Services growth across enterprise customers and prospects in Brazil, helping organizations turn complex cloud, AI, and customer experience priorities into measurable business outcomes. You will own Professional Services bookings, revenue, and project profitability while building trusted relationships with customer executives and technical stakeholders. You will lead the end-to-end services sales cycle, from understanding technical and business requirements through solution positioning, effort estimation, commercial negotiation, and deal closure. This role offers direct exposure to enterprise transformation initiatives and the opportunity to deepen expertise across Genesys Cloud, AI, cloud migrations, and strategic services sales.

Own Professional Services bookings, revenue, and project profitability across assigned accounts, delivering against quarterly and annual targets Drive services account strategies that connect customer business and technical requirements with Genesys Professional Services capabilities Partner with sales leaders and technical teams to identify opportunities and expand Professional Services engagements Lead customer discovery to understand business challenges, technical environments, transformation priorities, and expected outcomes Position cloud migration, AI-related services, and other Genesys Professional Services solutions based on customer requirements and business value Lead the services sales cycle, including solution development, effort estimation, pricing, proposals, Statements of Work, negotiation, and deal closure Build trusted relationships with customer executives, technical stakeholders, and sponsors to support satisfaction, retention, and account growth Maintain strong knowledge of Genesys Cloud, Professional Services offerings, cloud technologies, AI capabilities, and customer experience trends Required Qualifications: 5+ years of sales or services engagement experience, with demonstrated success selling complex Professional Services or technology solutions Strong technical background in cloud, SaaS, enterprise software, or related technologies, combined with proven commercial and sales experience Experience selling services for cloud platforms, including cloud migrations, integrations, or AI-related services Proven track record of achieving bookings, revenue, or comparable commercial targets Demonstrated ability to understand technical requirements and translate them into services solutions and compelling business value Experience communicating, presenting, negotiating, and closing with technical stakeholders and senior executives, including C-level leaders Strong account planning, commercial management, negotiation, and business acumen Professional fluency in English Bachelor's degree or equivalent relevant professional experience Ability to travel up to 50 percent based on customer and business needs Preferred Qualifications: Knowledge of Genesys Cloud solutions and the Genesys Professional Services portfolio Experience with Agile or other project delivery methodologies Experience connecting cloud platform adoption and technical capabilities with customer business outcomes Strong