Technical Account Manager Analyst (New Grad)

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

TAM is the premier destination at Okta for secure technical leadership. We ensure customers deploy Okta securely. We address short-term customer needs through the lens of a robust, long-term IAM strategy. We collaborate across the organization to provide a holistic experience throughout the customer journey. By bringing individual expertise and integrity to every interaction, Technical Account Managers help existing customers succeed, thereby fueling Okta's worldwide growth through higher renewal rates and expansions.

The Technical Account Manager Analyst role is vital in scaling how we drive success across Auth0 and adjacent technologies. This role sits within the Auth0 product unit at Okta, supporting the large and growing volume of customers in our digitally-led engagement model to help maximize the value of their investment.

This position is for individuals who wish to build their career in a customer-facing, technically-minded SaaS team. We don’t expect that you have all the experience already; you will have time to work towards various product certifications and training to develop your ability to work with diverse accounts and grow your technical understanding. With that in mind, we are seeking individuals who are curious by nature with a blend of “hard” and “soft” skills, eager for the opportunity to grow their careers in tech.

In return, you will have support from management and teams across the organization to develop a winning formula. We utilize best-in-class applications including Gemini, NotebookLM, Slack, Salesforce, Gainsight, Tableau, Google Workspace, Looker, Zoom, as well as in-house tooling to help you succeed.

Note: This is a hybrid role. This individual will be expected to come to Okta’s Chicago office (123 N Wacker Dr) at least 2 days per week.

• Execute proactive outbound playbooks to select customers related to product activation and essential security features.

• Plan and co-host webinars to complement asynchronous communication with live 1:many touch points.

• Provide timely, professional, prescriptive responses to inbound customer inquiries.

• Help customers achieve their technical goals by sharing best practices that are rooted in both security and seamless user experience.

• Support the wider team to execute 1:many programs that remove roadblocks and enable ongoing product adoption among our customer base.

• Continuously familiarize yourself with Okta’s product offerings and industry trends.

• Earn certifications

• Partner with adjacent teams such as Support, Customer Success (CS), and Digital Growth to offer customers a holistic experience.

• Leverage AI assistants to do all of these things efficiently, at scale.

• Bachelor's degree in Information Systems, General Engineering, Computer Science or related field preferred.

• Analytical and problem-solving minded, detail and results-oriented, and a quick learner.

• A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges.

• Excellent