Operations Associate

The Operations Associate will support the Associate Dean of Operations and Administration in managing the daily operations within the School of Film & Television. This role is essential in facilitating communication and collaboration across departments, streamlining workflows, and ensuring effective resource management. The Operations Associate will contribute to the overall productivity and success of SFTV by assisting in areas related to administrative and operational processes including budget and purchasing, building access, facilities and space management, technology, onboarding and training, and general project management across various areas of the School of Film and Television.

Specific Responsibilities and Accountabilities General Duties: Assist the Associate Dean of Operations in overseeing various operational and administrative functions and as directed by the Dean.  Manage, maintain, and oversee day-to-day operational systems and processes. Encourage and model cross-collaboration efforts with internal SFTV staff departments to streamline processes. Collaborate closely with SFTV staff departments including but not limited to the Dean’s Office, Events, Industry Relations, Marcomm, Faculty Services, Student Services, Scheduling, and Production staff. Act as a liaison between the Associate Dean and SFTV staff, fostering open communication and collaboration. Prepare reports for the Associate Dean , highlighting key insights and recommendations. Create and maintain Year-at-a-Glance SFTV operations calendar that captures relevant deadlines, events, compliance requirements, projects, and submissions. Assist with creation of project timelines, checklists, agendas and take meeting minutes as needed. Train and supervise future administrative assistant or similar role, in addition to hiring, onboarding and supervision of student-workers. Policy, Procedures, and Workflows: Create and maintain a centralized library of documents, guides, org charts, policies, and manuals to reflect internal SFTV processes, procedures and workflows. Centralized documents will be shared across multiple departments. Maintain accuracy and attention to detail through various drafts and iterations. Manage SFTV faculty and staff directories. Collaborate closely with the Dean’s office  and Faculty Services staff to ensure accuracy. Prepare reports, presentations, and templates in alignment with university and SFTV branding guidelines, ensuring consistency and clarity. Onboard and train new staff members on centralized workflows and processes. Maintain a strong commitment to routing inquiries, requests, and communications through appropriate channels, aligned with internal reporting structures and approval processes.   Technology and Facilities: Manage and process daily, semester-based and long-term building access requests based on internal guidelines. Manage and maintain the SFTV software, room and amenities list(s) which includes all spaces assigned to SFTV including but not limited to instructional spaces, labs, suites, stages, theaters, offices, conference rooms, storage, closets, cages etc. Resource shared across staff and leadership. Accuracy is essential.   Collaborate closely with DPS and FM personnel to troubleshoot and resolve access related concerns. Submit batch requests prior to the start of each semester and summer sessions, ensuring appropriate access across SFTV faculty, staff and students. Submit requests to adjust building schedules as needed for theaters, classrooms, labs and specialized spaces across both campuses. Consult Scheduling Analysts on course schedules and programming. Collaborate closely with the ITS department to resolve staff related issues, escalating to supervisor as appropriate. Refer non-RMP faculty inquiries to faculty services staff.  Serve as the RMP Coordinator for SFTV. In close collaboration with the Information Technology Services department (ITS), ensure faculty and staff have necessary