Lead Content Designer

Join the team leading the next evolution of virtual care.    At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.   Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position As a Lead Content Designer on the Product Experience team at Teladoc Health,   you’ll   pair deep content design   expertise   with strategic leadership to shape product experiences across multiple product areas. Recognized as a subject matter expert,   you’ll   lead content strategy, mentor colleagues, and work at the intersection of content, product, and design to create experiences that help our members manage and improve their health.   A key focus of this role is conversation design and the responsible application of generative AI in healthcare settings—crafting the language, flows, and guardrails that power AI-driven member and provider experiences .   Lead and shape work across a broad range of content design challenges, including:    Defining and leading content strategy for major product areas.   S haping content design standards, voice and tone evolution, and content system thinking.   Leading cross-functional workshops and influencing product direction through content design.   Championing a human-centered approach across product areas, elevating actionable insights, and applying research and analytics to guide content and product strategy.   Designing conversation flows, intents, and response frameworks for AI-powered chatbot and virtual assistant experiences in member- and provider-facing healthcare settings.   Partnering with AI, clinical, and engineering teams to shape how generative AI communicates with users in ways that are   accurate , safe, empathetic, and compliant with healthcare standards. Essential Duties and Responsibilities Lead and execute content strategy, aligning product, clinical, and business goals with user-centered content decisions.   Champion a human-centered approach across product areas; actively engage partners in data science, clinical, and consumer insights to elevate actionable findings within the Product Experience organization.   Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results.   Focus on providing thought leadership and work on broader organizational projects, requiring understanding of   wider   business context.   Recognized internally as a subject matter expert in content design.   Plan and write UX copy for mobile and web apps, including complex interaction flows and high-stakes product areas.   Lead conversation design for AI-powered chatbot and virtual assistant experiences, including defining dialogue flows, turn-taking logic, error states, fallback handling, and escalation paths for member- and provider-facing healthcare interactions.   Collaborate with AI, clinical, legal, and engineering stakeholders to develop prompt frameworks, content guidelines, and quality criteria for LLM-generated responses in regulated healthcare contexts, ensuring accuracy, safety, empathy, and   appropriate tone .   Contribute to   establishing   content standards and governance for generative AI outputs, including   evaluation   rubrics, red-teaming participation, and feedback loops with model and product teams.   Help define and lead content standards, patterns, and governance frameworks that scale across the product organization.   Build strong relationships with SMEs and teams across the company to improve communication, collaboration, and strategic influence.   Communicate complex ideas, goals, and problems accessibly; use storytelling, active listening, and persuasion to build trust with partners and connect vision and strategy to tactics.   Lead cross-functional