Customer Service Admin I

Crane Aerospace and Electronics  has an exciting opportunity for a  Customer Service Admin at our  Lynnwood, WA  location. About Crane: Crane Aerospace & Electronics  supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Located in the epicenter of United States aviation manufacturing, our Crane Aerospace & Electronics Lynnwood, Wash., facility delivers industry-leading aerospace & defense power and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA’s New Horizons spacecraft and innovative enough to be featured on Eviation’s Alice all-electric aircraft. You’ll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains. Start the next chapter of your career with Crane Aerospace & Electronics!   Essential Functions: Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer  Review and enter purchase order requirements, including flowing down essential requirements, into ERP system and provide order acknowledgements to customers Support accounts receivables to address past due payment issues for assigned customer base Process warranty returns and ensures timely processing to support customer requirements Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms Support and work with demand management and Regional Sales Managers/Customer Account Managers to ensure customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable Ensure applicable export compliance requirements are adhered to Eligibility Requirement:  This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR). Non-Essential Functions: Accurately manage internal databases or CRM tools as applicable Provide follow up and support to the Regional Sales Managers/business managers/customer account managers   Minimum Qualifications: Experience : 0-2 years of relevant work experience Knowledge: Understands fundamental concepts, practices, and procedures of business  administration; A basic understanding of pricing principles, how to research invoices, payments, and debits. Skills/Abilities : Knowledge of ERP; Knowledge CRM; Ability to work collaboratively with  employees within department and across functions; Demonstrated ability to convey  information and analysis clearly as needed to customers; Demonstrated outstanding  organizational skills; Demonstrated ability to solve routine problems; Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction; Strong communication skills including phone and email Education/Certification: High School Diploma Eligibility Requirement:  This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR). Preferred Qualifications : Associates degree Manufacturing Experience Customer Service Experience Order Entry experience   Working Conditions: Standard office environment Work requires substantial visual concentration on detail Working conditions are normal for a manufacturing environment Manufacturing operations may require the use of safety equipment to include but