Guest Services Staff | Part-Time | The Crossover

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Guest Services Staff | Part-Time | The Crossover

Location

US-TX-Cedar Park

Job Post Information* : Posted Date

18 hours ago (8/9/2026 6:22 PM)

Job ID

2026-33912

Location Name

The Crossover

Category

Customer Service / Support

Type

Regular Part-Time

Location : Location

US-TX-Cedar Park

Job Post Information* : External Company Name

Oak View Group

Job Post Information* : External Company URL

https://www.oakviewgroup.com/

Location : Postal Code

78641

Location : Address

1717 Scottsdale Dr.

Job Post Information* : Post End Date

11/6/2026

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Guest Services Staff is responsible for the Front Information Desk. They will greet our guests, answer questions, check in vendors, accept and log deliveries, answer incoming telephone calls, maintain lost and found items, accept payment(s) for programs, events, and point-of-sale purchases, and confirm or adjust (as needed) locker room assignments. The guest services staff also performs a variety of other support for the administration office, staff, and the facility in general. This role pays an hourly rate of $11.00-$15.00. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until November 6, 2026.

The Crossover is a world-class facility specifically designed for sports, wellness, and entertainment. As home to more than a dozen different sports, health, and wellness facilities and indoor & outdoor entertainment, The Crossover is everything you need to compete, train, grow, and have fun. A vision of developer Eric Perardi, The Crossover brings together a unique blend of amenities in one location and gives quality time back to families. With no membership fees, The Crossover is always open to the public—we serve guests of all ages and interests.

Provides information about the facility to guests. Responds to inquiries regarding services, facilities, programs, and events. Deals directly with the public in person and over the phone, giving out general information, answering questions, explaining procedures, and gathering facts and pertinent information regarding problems and complaints. Operates computerized public information and reservation systems in an efficient and accurate manner. Responds to customer inquiries via telephone, in person, and/or in writing as required. Performs a variety of office clerical support activities. Keeps supervisor and other appropriate staff informed of problems or other matters. Interpret and enforce ice arena rules for customers. Collect fees and record in software. Other duties and responsabilities as assigned.

High school diploma or GED preferred. Previous experience in guest services is a plus. Ability to work a flexible schedule based on events, including long hours, nights, weekends, and holidays as needed. Ability to follow basic instruction and direction. Excellent customer service and communication skills. Strong organizational and computer skills. Ability to accurately operate reservation systems, process payments, maintain records, and perform general clerical and administrative tasks.

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