Principal IT Analyst - Veeva RIM

About This Role   As a Principal IT Analyst, you will play a critical role in designing, building, implementing, and maintaining Veeva Vault RIM. Biogen is undergoing a business transformation with technology as a core enabler. Veeva Vault RIM is a critical component of this transformation, and you will be leveraging your expertise to ensure high-quality service delivery, optimal system performance, and seamless user experiences. Acting as the IT Techno-Functional Analyst, you will collaborate closely with cross-functional teams, including business analysts, technical architects, system configurators and project managers, to deliver upgrades, enhancements, new modules, and other initiatives aligned with strategic business roadmaps. Your work will directly support Biogen’s Employee Experience and GxP compliance, ensuring that our RIM system meets regulatory requirements and user needs. This role combines technical leadership, business process understanding, and hands-on implementation, making it integral to our commitment to excellence in RIM. What You’ll Do Plan and implement complex enhancements and incremental updates to Veeva Vault RIM application including adding additional modules to the existing vault implementation Collaborate with cross-functional business and IT teams to avoid misunderstanding between requirements and developers work, reducing errors / findings by business testing and multiple rounds rework Work with the IT System Owner (ITSO) to implement a strategic application roadmap that supports business and functional objectives. Translating Business Requirements into Veeva RIM functional & solution specifications, providing impact analysis on current configurations and dependencies to ensure solution fitness Develop and facilitate strategies for system, data and application integration, ensuring that interfaces supporting business requirements are properly identified, designed, and implemented. Provide oversight and mentor development teams. Work with and manage team of internal and external 3rd party technical resources performing analysis, design, configuration, development, testing, and deployment activities. Conduct in-depth research on emerging technologies, including AI, to support systems development initiatives. Provide expert guidance to IT and Business management regarding technology trends and best practices that optimize solutions. Test new applications, major/minor releases, and recommend feature enhancements for system optimization. Develop, roll out, and support business and application services to meet evolving user needs. Support M&A and Divestiture activities by extracting or importing data into target systems as needed, including coordinating with the support team as required   Who You Are You are a resourceful and solution-oriented IT professional who thrives on delivering exceptional customer experience. You excel at troubleshooting complex issues, conducting root cause analyses, and driving continuous improvement. Your ability to adapt to varying technical expertise levels enables you to effectively communicate with both business subject matter experts and IT architects. You are passionate about leveraging technology to enhance regulatory business processes and ensure compliance in a regulated environment.

5+ years of IT experience, including 2 years in Veeva RIM administration and service delivery. An undergraduate degree in Computer Science or equivalent education and experience. Expert technical knowledge of RIM platforms, preferably with relevant certifications. Proven expertise in data analytics, reporting, and dashboarding tools such as advanced Microsoft Excel, PowerBI, Tableau, or other business intelligence platforms. Knowledge of industry best practices in RIM. Experience in user and application support. Familiarity with incident and change management processes. Understanding of SAFe Agile framework. Strong communication skills to work both with