Customer Development Manager, Consultant

Summary: At The Coca‑Cola Company, we refresh the world and accelerate growth by building impactful partnerships with our customers. As a Customer Development Manager – Consultant, you will begin your career as part of a collaborative account team supporting customers across two dynamic, relationship-driven Foodservice On-Premise channels: College & University and Convenience Retail. Working closely with the College & University FSOP Channel Lead, the Convenience Retail FSOP Channel Lead, and other account-team partners, you will contribute to customer relationships, operational execution, growth planning, and business outcomes. Rather than independently owning every customer, you will take clear accountability for assigned accounts, workstreams, and execution priorities within the broader team. You will gain experience in strategic account management, business planning, field execution, and revenue-driving initiatives while sharpening your ability to turn insights into action. Across College & University and Convenience Retail customers, you will collaborate with the respective Channel Leads and cross-functional partners to coordinate routine operational needs, track issues through resolution, support equipment and service escalations, maintain accurate reporting, and deliver a consistent customer experience. You’ll build critical skills in analytics, data storytelling, emerging technology, and customer engagement, positioning yourself for future leadership within Coca‑Cola’s commercial organization. If you’re a recent college graduate or early-career professional who wants meaningful responsibility, team-based impact, and a pathway to grow into a commercial leader, this opportunity was made for you. What You’ll Do for Us Support a portfolio of College & University and Convenience Retail customers as part of an account team, building relationships with key decision makers and taking ownership of assigned accounts, priorities, and follow-up actions. Collaborate with the College & University and Convenience Retail Channel Leads to plan and deliver customer calls, virtual meetings, stewardship discussions, and business reviews that present insights, advocate solutions, and secure commitment to agreed actions. Contribute to team-developed, data-driven customer growth plans that align customer priorities with Coca‑Cola’s commercial, category, equipment, and asset-utilization objectives. Serve as an operational point of contact for assigned customers or workstreams by triaging requests, coordinating the right internal or Bottler resources, tracking actions, and driving timely closure in partnership with the account team. Coordinate billing and invoice inquiries, purchase-order needs, pricing administration, reporting requests, payment questions, and other routine account-support activities with the appropriate partners. Support equipment and service execution by coordinating escalations, tracking resolution, communicating status, and helping ensure readiness for openings, resets, refreshes, or other planned activity. Support stewardship and business reviews with the respective Channel Lead and account-team partners by measuring outcomes, identifying gaps, increasing visibility into investment performance, and recommending actionable next steps. Leverage customer, category, marketplace, and execution data to build growth strategies, prioritize account actions, and improve customer coverage, asset utilization, and return on investment. Support contract renewals and negotiations alongside the respective Channel Lead and commercial leadership, learning how Coca‑Cola structures mutually beneficial agreements while maintaining clear role boundaries and approval processes. Use CRM systems and analytics tools to maintain accurate customer records, request pipelines, performance metrics, follow-up actions, and issue-resolution visibility. Partner across Finance, Marketing, Operations, Account