Sr Store Professional

The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.

Performance Measures:    Customer satisfaction and issue resolution effectiveness  Accuracy and speed of parts lookup and order processing  Sales performance and order fulfillment efficiency  Product knowledge and technical advisory capability  Adherence to operational, pricing, and inventory processes  Contribution to team support and store operations including inventory and delivery management  Compliance with asset protection and loss prevention standards  Responsibilities   The following primary responsibilities are not all inclusive:  Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)  Accurately identify, source, and process parts orders using catalog and POS systems  Advise customers on technical product questions and recommend appropriate solutions  Maintain strong knowledge of products, warranties, sales programs, and company policies  Execute sales practices including customer engagement, needs assessment, and product demonstration  Resolve customer issues effectively to ensure satisfaction and retention  Support store operations including stock orders, reporting discrepancies, and maintaining store presentation  Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.  Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.  Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.  Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.  Assist with Open and Close Procedures in the store as needed  Support continuous improvement initiatives related to store processes and operational standards.  Ensure compliance with pricing, asset security, and operational procedures  Participate in training and continuous development activities  Act as a resource and support for other team members  Qualifications   Required:   High School Diploma or equivalent  Strong communication, interpersonal, and organizational skills  Ability to understand and accurately identify part numbers and product codes  Customer-focused mindset with ability to work efficiently in a fast-paced environment  Ability to maintain professionalism and composure under pressure  Preferred:   ASE Parts Specialist certification  Experience in automotive parts, retail, or related industry  Familiarity with POS systems and cataloging tools (e.g., TAMS)  Knowledge of local service area and customer base  Ability to operate a manual transmission vehicle  Leadership   Demonstrates ownership of customer experience and outcomes  Acts as a technical resource and mentor to peers  Maintains professionalism, accountability, and strong work ethic  Contributes to a collaborative and high-performing team culture  Shows initiative in skill development and continuous learning  Organizational Structure   Reports to: Store Manager / Assistant Store Manager  Works closely with: Counter Sales Associates, Inventory/Operations staff, and external customers (retail and dealer shops)  Part of: Retail Store Operations within NAPA  Retail and warehouse environment with frequent customer interaction  Standing and walking