Execution & Alignment Leader, Technical Services

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Palo Alto Networks is seeking a high impact individual contributor to drive execution and alignment across the Global Technical Services (GTS) organization. Reporting to the Sr. Director of NAM Technical Services, you will serve as the operational connector across Strategy, Finance, Operations, and regional teams, translating leadership priorities into structured, accountable execution plans. You will sit at the intersection of technical delivery, customer success, and business performance. Operating through influence, governance, and operational rigor, you will ensure high-value initiatives are properly resourced, tracked, and delivered to quality standards across a global matrixed organization. The Impact: You'll help leadership scale execution across Global Technical Services by connecting strategy to delivery, improving operational visibility, and enabling faster, better informed decisions.

Strategy-to-Execution: Translate leadership roadmaps into structured, cross-functional execution plans across regional teams—establishing clear sequencing, ownership, and governance standards. Operational & Financial Performance: Partner with Finance and Business Units to audit and validate core performance metrics (utilization, revenue, margins) and ensure operational plans align with fiscal targets. Service Transformation & AI Readiness: Operationalize changes to service delivery models—including AI-augmented methodologies and modernized reporting frameworks—ensuring cross-functional readiness and adoption. Ecosystem & Integration Governance : Provide governance visibility into subcontracting models, external delivery partners, and M&A operational integration across post-sales functions. Executive Synthesis & Matrix Alignment: Distill complex cross-organizational data into decision-ready executive briefings, surfacing delivery risks and resolving cross-functional friction to maintain momentum.

10+ years of progressive experience in enterprise program governance, operational leadership, or business management within enterprise SaaS or cybersecurity environments. 5+ years leading M&A integrations in the Go-To-Market (GTM) or Customer Success space, ideally within Big 4 Management Consulting. Proven track record of enabling and governing complex, multi-million-dollar initiatives in post-sales, Professional Services, or Customer Success organizations. Strong understanding of cloud-native platforms, SaaS customer lifecycles, and post-sales delivery frameworks (Professional Services and CS). Ability to analyze and audit operational drivers, including P&L assumptions, utilization rates, and margin trends. Exceptional executive presence with a demonstrated