Lead Commercial Lending Servicing Representative

About this role: Wells Fargo is seeking a Lead Commercial Lending Servicing Representative In this role, you will: Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects Research, respond to and resolve complex inquiries Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit Support loan trading and assignments Prioritize work and provide day to day work leadership and mentorship to the support team Lead or contribute to customer issue resolutions that require coordination amongst various teams Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 4+ years of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Administer or provide technical oversight for complex commercial loan transactions where Wells Fargo acts as a participating or member bank. Serve as a subject-matter resource for syndicated, participated, member-bank, bilateral, and related commercial loan servicing activities. Review and interpret complex credit agreements, amendments, agent-bank notices, assignment documents, fee provisions, funding instructions, and other transaction documentation. Translate complex or nonstandard servicing provisions into required system, financial, validation, control, and recordkeeping actions. Lead the processing or resolution of complex advances, repayments, interest and fee events, rollovers, repricing events, modifications, assignments, paydowns, and maturity transactions. Assess situations in which agent-bank instructions, system records, executed documentation, or participant positions appear inconsistent. Determine the appropriate servicing action or escalation path within established authority, policies, procedures, and control requirements. Coordinate and reconcile complex principal, interest, fees, receivables, payables, cash movements, and participant positions. Lead resolution of complex or recurring reconciliation breaks, unmatched cash items, payment differences, system issues, and transaction discrepancies. Perform or oversee risk-based quality reviews of complex and higher-risk transactions. Review transaction calculations, system entries, approvals, supporting evidence, financial movements, and control execution. Identify material errors, missing approvals, documentation concerns, control gaps, or potential financial impact and ensure appropriate correction and escalation. Serve as the primary escalation point for complex servicing inquiries from employees, agent banks, customers, business partners, managers, and control functions. Lead issue resolution requiring coordination across Deal Administration, Quality Control, Collateral, Finance, Legal, Risk, Control, Technology, and other Operations teams. Provide clear escalation communication that identifies the issue, transaction impact, risk, required decision, responsible party, and target resolution. Respond to significant complaints or servicing concerns within assigned authority and coordinate senior-level review when required. Provide technical guidance, coaching, and mentoring to S2 and S3 servicing employees. Train employees on participant loan structures, servicing documentation, system processing, reconciliations, quality expectations, controls, and exception handling. Support