Sr. Account Executive, Enterprise

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

As an Senior Account Executive (AE) focused on both new business acquisition and account expansion , you will play a pivotal role in driving growth across a portfolio of strategic enterprise accounts in Balkans . You will be responsible for developing and executing go-to-market strategies to engage C-level decision-makers, identify new opportunities, expand existing customer relationships, and drive incremental revenue. This is a quota-carrying role requiring a strong understanding of enterprise sales, complex deal cycles, and the ability to balance new logo acquisition with growth across existing accounts . Success in this role requires a proactive approach to uncovering new opportunities, identifying whitespace, and expanding our footprint across customers and prospects.

Prospect, identify, and close new business opportunities while driving expansion within existing accounts. Build and maintain a robust pipeline through new logo prospecting, account penetration, networking, and executive engagement . Develop and execute account-based sales strategies targeting high-potential enterprise customers and prospects. Identify whitespace opportunities and expand relationships across new business units, stakeholders, and buying centers within existing accounts. Lead complex sales cycles from qualification to close, often involving multiple stakeholders across IT, Operations, and Line of Business. Collaborate cross-functionally with Solutions Consulting, Marketing, Customer Success, and Product to tailor solutions and support long-term customer value. Deliver compelling value propositions and ROI-based business cases to executive stakeholders. Accurately forecast revenue and manage pipeline using Salesforce. Stay abreast of market trends, regulatory changes, and technology developments .

8+ years of experience in enterprise software or SaaS sales. Proven track record of quota attainment and consistent overachievement through a combination of new business generation and account expansion. Proven experience selling enterprise solutions and developing business opportunities in Balkans . Expertise in managing complex, multi-stakeholder sales cycles with enterprise clients. Demonstrated ability to develop new logos while identifying and closing expansion opportunities within existing customers . Strong executive presence and ability to communicate with C-level leaders (CIO, COO, CXO). Excellent negotiation, presentation, and relationship-building skills. High energy, entrepreneurial spirit, and a growth mindset. Fluency in English.

Experience selling cloud-based, CX, AI, or contact center solutions . Familiarity with consultative and value-based selling methodologies (MEDDIC, Challenger, SPIN, etc.). Strong network and established relationships across enterprise accounts and partner ecosystems. Bachelor’s degree in Business, Finance, Engineering or a related field (MBA a plus). Working at Genesys AI at enterprise scale  – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship,