E2E Service Expert

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 About this opportunity: At Ericsson, we are currently seeking qualified candidates for the position of E2E Service Expert. This remarkable opportunity calls for an individual with broad-ranging, multi-technology and multi-vendor know-how, as well as a robust comprehension of Mobile Networks architectures, whether legacy or cloud-based. Your primary role will be to guide and aid in the implementation and transformation of end-to-end multidomain customer projects and the ongoing improvements of end-to-end service and automation. What you will do: - Create a pool of service level experts, helping shift business focus from maintaining domain KPIs to improving end-to-end service KPIs. - Cooperate with CUs, partaking in new feature tests, offering improvements request, and suggesting new ones. - Execute local Strategy Infrastructure Product (SIP) Life Cycle Management (LCM) activities regarding new or enhanced service and resource deployment. - Take on a driving role in the comprehensive automation in customers' networks, utilizing cross-domain and end-to-end competencies. - Lead investigations during multidomain troubleshooting and ensure consistent analysis across all areas. - Participate in presales, building relations with new and potential customers, performing thorough E2E solution and impact analyses. - Propose enhancements to the E2E solution, aiming to boost service quality or network maintenance efficiency. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - Incident management. - Algorithms. - Service Quality. - Customer Experience Improvement. - AEO E2E Technical Solutions. - E2E Solution Design. - Network Performance. - Service Delivery Business Understanding. - Quality Assurance. - E2E Customer Experience. - Business Process Improvement. - ITIL Framework.