Client Success Advocate

Tyler Technologies Careers - Client Success Advocate

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Tyler Technologies Careers

Client Success Advocate

Client Management/Client Success

Bonifacio Global City, Philippines

Description

Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro School Suite. T yler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector — cities, counties, schools and other government entities — to become more efficient, more accessible and more responsive to the needs of citizens.

Proactivel y communi cate and collaborate with stakeholders to understand and analyze cl i ent needs, current cl i ent statuses, updates on cl i ent i ssues, and client temperaments. Responsi ble for the coordination of cross-functional resources (Support, Sales, Devel opment, Product, Implementation) to support clients with the resolut i on of var i ous i ssues. Demonstrate the abi l i ty to i ncorporate new information, make qu i ck decisions, and keep the appropriate people informed of rapidly occurring developments. Meet regularly (weekly, bi -weekly , monthly based on cli en t need) with clients to address i ssues and dr i ve resolutions. Work closely with the   Software Support   Di rector to ensure seamless communication and coordination . Successfully engage i n mu l tip l e i nit i atives s i