Area Manager II, SPX5 Outbound

Responsible for leading day-to-day Outbound operations within the fulfillment center, ensuring safe, efficient, and customer-focused execution across Pick, Pack, Sort, and Ship functions. Lead and develop Area Managers, Process Assistants, and associates to deliver business and operational targets. Own key Outbound KPIs including TPH/UPH, productivity, quality, attendance, labor utilization, CPT adherence, and throughput. Manage shift execution from Start of Shift (SOS) through end-of-shift, ensuring staffing, equipment, volume, and operational readiness. Analyze performance gaps and develop structured root-cause analysis and recovery plans to improve productivity and eliminate recurring losses. Drive labor planning and headcount allocation across P1–P5 shifts based on forecast, capacity, volume, and operational requirements. Partner with Planning, Learning & Development, ACES, RME, WHS, HR, and Transportation to resolve operational constraints and improve end-to-end flow. Own Outbound capacity and peak-readiness initiatives, including throughput planning, capacity modeling, process optimization, and contingency planning. Ensure compliance with Amazon safety standards, standard work, quality requirements, and operational policies. Lead continuous improvement initiatives using Lean, Kaizen, 5S, VSM, and data-driven problem solving to improve efficiency and eliminate waste. Monitor and escalate risks related to CPT misses, TRB, equipment availability, staffing gaps, low APU, backlog, and shipment constraints. Coach and develop associates and leaders through performance management, talent development, succession planning, and structured feedback. Communicate operational performance, risks, and action plans to senior leadership through daily, weekly, and monthly business reviews. Build a high-performing culture focused on Safety, Customer Obsession, Operational Excellence, and Leadership Principles. Key job responsibilities Lead end-to-end Outbound operations across Pick, Pack, Sort, and Ship, ensuring safe and efficient shift execution. Own key operational KPIs including TPH/UPH, productivity, quality, labor utilization, attendance, CPT adherence, and throughput. Plan and optimize labor deployment, headcount allocation, and shift staffing based on forecast, volume, and capacity. Lead daily performance management, identify gaps, conduct root-cause analysis, and implement recovery actions. Drive continuous improvement and Lean initiatives to improve productivity, reduce waste, and optimize operational flow. Ensure SOS readiness, equipment availability, process compliance, and standard work across Outbound functions. Partner with WHS, RME, Planning, L&D, HR, ACES, and Transportation to resolve operational constraints and improve end-to-end performance. Lead peak and capacity-readiness planning, including throughput modeling, capacity assessments, and contingency planning. Develop and coach frontline leaders and associates, driving performance, engagement, talent development, and succession planning. Monitor and proactively manage operational risks including CPT misses, TRB, backlog, low APU, staffing gaps, and equipment constraints. Present performance trends, business risks, and improvement plans to senior leadership through structured business reviews. Maintain a strong culture of Safety, Customer Obsession, Operational Excellence, and continuous improvement. A day in the life Review daily volume, forecast, capacity, staffing, and operational priorities before SOS. Conduct SOS readiness checks covering HC, attendance, labor allocation, equipment, backlog, and process readiness. Monitor Outbound performance across Pick, Pack, Sort, and Ship throughout the shift. Track key metrics including TPH/UPH, CPT adherence, productivity, quality, backlog, and labor utilization. Reallocate labor and resources based on real-time volume, performance, and operational constraints. Conduct floor walks and engage with Area Managers, Process