Senior Associate

· Handle various types of cases related to catalog and vendor complaints · Provide required inputs to stakeholders to manage vendor feedback · Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging and all catalog related activities · Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience · Document processes & regularly update existing SOPs · Review & suggest SOP changes required if any to the team basis input from Category managers · Handle various sets of daily, weekly and monthly business reports · Onboard new processes if required as per the business needs I. Skills · Excellent written and oral communication skills (English) · MS Excel proficiency – ability to mine voluminous data for specific detail · Strong analytical skills · Strong interpersonal skills · Excellent listening skills · Excellent data accuracy skills, eye for detail, and commitment to meet deadlines II. Critical Qualities / Characteristics · Pace of implementation and consistency in performance · Willingness to take initiatives and additional responsibilities · Willingness to travel · Commitment and completion factor · Peer respect - establish and maintain cooperative working relationships · Creative and analytical problem solvers with passion for operational excellence · Identify areas of possible process improvements III. Ability to · Multi task in a fast paced environment · Operate in the system with speed and accuracy necessary to meet Amazon standards · Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders · Flexible to work in shifts (including weekends) basis the business requirements and to make calls IV. Operations · Interact with vendors/stakeholders for process setup/clearing blockers in process · Flag possible escalation, dive deep to recommend and implement corrective actions · Flag any updates received from stakeholders on process to Team Lead/Manager · Be part of stakeholders’ calls to raise challenges, lead, and document conference discussions · Audit tasks assigned to junior associates and report quality metrics · Train new staff and give feedback to the training team/manager · Understand the processes across teams & work towards improving the same along with process experts