Premier Support Engineer II

Drive Enterprise Success as a Premier Support Engineer (Vista ERP) Are you a customer-focused, highly analytical technical engineer who excels at stabilizing enterprise cloud systems and driving exceptional client satisfaction? Trimble's Construction Management Solutions (CMS) division is seeking a Premier Support Engineer (PSE) to partner directly with our strategic, high-value Vista ERP accounts. In this role, you will act as a dedicated technical anchor, providing personalized support, proactive database optimization, custom telemetry dashboards, and modern AI/automation troubleshooting tools.

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digit al and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutio ns to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnect ed world of work. For more information about Trimble (NASDAQ: TRMB), v isit: www.trimble.com About Our Division: Construction Management Solutions (CMS) Trimble CMS provides enterprise-grade technology that transforms the construction lifecycle. Our Vista ERP ecosystem enables enterprise contractors to seamlessly manage construction accounting, project management, and field operations within a unified digital data environment.   What Makes This Role Great: As a Premier Support Engineer, you move past general queue tickets to build deep, long-term technical relationships with key enterprise leaders. Working outside standard support queues, you will enjoy direct technical ownership over complex Azure integrations, database performance profiling, and system stability. You will serve as the customer's primary technical advocate, collaborating directly with internal Cloud Engineering and Product Management teams to shape the future of our software offerings while maintaining high SLA continuity.   Key Exciting Responsibilities Dedicated Enterprise Technical Support: Serve as the primary point of contact for strategic Vista ERP accounts, resolving complex cloud incidents and maintaining seamless integrations via Microsoft Azure integration technologies. Proactive Stability & Telemetry Engineering: Leverage web technologies (HTML, JSON, CSS) to design, set up, and test detailed performance and system-stability dashboards for client and internal monitoring. Strategic Advisory & System Guidance: Analyze customer environments to deliver personalized advice, proactively notifying clients about upcoming software release features, potential operational impacts, and database optimization strategies. Rapid SLA Response & Case Management: Manage dedicated enterprise support cases to guarantee fast response times, proactive issue follow-ups, and immediate resolution for critical, high-priority outages. Cross-Functional Customer Advocacy: Coordinate closely with customer cloud architects and internal Trimble development teams, advocating for customer feature requests and tracking bug resolutions through the full engineering lifecycle.   Essential Skills & Experience Professional Experience: 5+ years of experience in enterprise software technical support, customer success engineering, or a closely related technical account management role. Cloud Infrastructure Proficiency: Hands-on technical experience operating within Cloud environments, with deep proficiency in the Microsoft Azure ecosystem. Customer Relationship Mastery: Proven track record of building trusted relationships with enterprise stakeholders and translating complex technical concepts to non-technical business leaders. Database & Enterprise Software Systems: