Senior Network Engineer, VoIP

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Summary   The ideal candidate will   possess   extensive experience in Cisco Collaboration and Unified   technologies and serve as a senior technical leader within the Connectivity organization. This individual will be responsible for the design, implementation, optimization, support, and strategic evolution of the enterprise voice and collaboration environment, including Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Express (UCCX), Cisco Unity Connection, SIP-based communications platforms, and related third-party technologies.   This position requires a highly collaborative professional who can effectively partner with Network Engineering, Cybersecurity, Infrastructure, Cloud, Application Development, Operations Technology (OT), and business stakeholders to deliver reliable, scalable, and secure communication services across the enterprise. The successful candidate will serve as a trusted advisor,   providing   technical leadership, architectural guidance, and strategic recommendations that align communication platforms with business   objectives   and enterprise standards.   As a senior member of the engineering team, this individual will   participate   in architectural reviews, technology evaluations, modernization initiatives, and long-term roadmap planning. Responsibilities include developing technical designs, performing assessments, driving remediation and standardization efforts,   creating   and   maintaining   technical documentation, and leading cross-functional discussions to visualize and communicate complex concepts. The candidate must be capable of making sound technical decisions, influencing outcomes across multiple teams, and mentoring engineers through knowledge sharing and leadership.   The successful candidate will   operate   with minimal supervision,   demonstrate   initiative and ownership,   maintain   a customer-focused mindset, and   possess   exceptional written and verbal communication skills. This role requires the ability to balance strategic thinking with hands-on technical execution while ensuring   the stability , resilience, and continuous improvement of the enterprise collaboration environment.

Deploy complex   (VoIP)   network configurations for   on-premise   or cloud-based networks and   assists   in the development of playbooks for network systems   ( Cloud Computing ) .   Assists   in the integration of new systems and tools. Develops and   maintains   scripts to   facilitate   network administrative tasks and automate repetitive processes.   Archi tect and engineer enterprise VoIP and Unified Communication   so l utions   ( e.g.   Cisco Unified Communication Manager, Cisco Unified Contact Center Express (UCCX), Voice Gateway . Design   complex   dial plans, partitions, Calling Search Spaces (CSS), translation   patterns   and route patterns.   Serve as a primary escalation point for complex voice network issues.  Analyze packet captures and SIP signaling to resolve jitter, latency, and call routing failures.  Analyze performance on the network for non-VoIP related traffic as   required .   ( Troubleshooting, Results Driven,   Network Management System )   Monitors performance   identifies   areas for improvement for the   (VoIP)   network and implements performance tuning.   Identifies   trends in issues and   determines   the root cause to reduce future issues.     Adheres to network policies, standards, and standard operating procedures for how-to documents.   Undertakes the regular analysis and interpretation of traffic and   utilization   of services on   (VoIP)   network connections.   Engage in discussions and