Manager, Litigation Operations - Auto Bodily Injury Claims

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

We are seeking a dedicated Manager Litigation Operations – Auto Bodily Injury Claims. As a dedicated Manager, Litigation Operations - Auto Bodily Injury Claims you will directly lead claims litigation case managers that handle litigation for Auto Injury claims. The ideal candidate will have strong experience with direct litigation for 3rd Party bodily injury and experience leading claims and/or litigation teams.   You will manage a team of assigned litigation professionals (direct handlers of active litigation against members) and will be responsible for workflow and administration of litigated cases, the development of employee technical skills and business acumen, and for evaluating employee performance. Provide high-level technical advice and supervision on litigated cases. Accountable for ensuring the delivery of a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy when defending our members in active lawsuits filed against them. Accountable for building out litigation and trial strategies with their teams to drive outcomes for each litigated case in accordance with the overall Claims Litigation Strategy and P&C Claims business objectives. Drive execution of operational risk management, portfolio and case level litigation management and the adherence to regulatory compliance training, policies, and procedures.   We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in Tampa, FL office location. Relocation assistance is not available for this position.   This role will specialize in Florida – Georgia auto litigation claims.

Accountable for delivering operational litigation results, including appropriate management of external legal expense, assigned defense counsel, case quality, and member service. Utilizing a thorough understanding of trial strategy, case law, and jurisdictional trends, accountable for identification of appropriate strategic resolution track, to include recommendation of cases to proceed through trial. Manages a team of claims litigation professionals and is responsible for the assignment of cases to litigation managers and to defense counsel and for ensuring quality, accuracy, and timeliness as they handle litigation based on applicable USAA Auto, Property and Small Business Insurance contracts. Utilizing data analytics, in partnership with actuary and analytics team and Claims Operations leaders, reports on team health to drive business results, manage litigation risk exposure, and assist leadership to determine what is necessary to ensure appropriate oversight and alignment with business objectives. Within authority limit, independently analyzes and helps support, investigate, negotiate, and resolve the highest severity and/or the most complex claims. Analyzes team member's proposed litigation strategies, including determinations of Requests for Authority, and reviews, creates action plans for and participates in case authority and strategy conferences on litigated cases. Management of USAA Staff Counsel and Panel Counsel and internal business partners to develop appropriate strategic litigation plans for' the teams' portfolio of cases and/or in individual cases as warranted