Lobby Ambassador

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    What this job involves: Join our client experience team as a Lobby Ambassador, where you'll be the face of hospitality excellence and deliver amazing experiences for clients, employees, and guests through warm, professional, and friendly service at every touchpoint. This position is essential to JLL's commitment to creating hospitality-focused workplace environments by ensuring seamless, consistent service from pre-arrival to departure. You'll combine your passion for service, brilliant people skills, and enthusiasm for hospitality to enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations. As a visible and well-known presence in the workplace, you'll serve as a central point of contact providing information, wayfinding, and proactive solutions while building connections throughout the hospitality industry and collaborating across internal teams to deliver exceptional guest experiences. This is an excellent opportunity for customer service professionals who thrive on creating memorable experiences, demonstrate confidence and professionalism, and excel at engaging visitors in ways that make them feel warmly welcomed and valued. What your day-to-day will look like: Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations while engaging visitors, employees, and callers in a way that makes them feel warmly welcomed and assists them in a helpful and timely manner. Maintain visible engagement throughout the workplace, schedule strategic site walks during periods of reduced reception desk coverage to minimize disruption to front lobby operations, and assist customers and guests with their needs while demonstrating confidence, professionalism, and exceptional customer service skills. Effectively pair services to guests' needs, serve as a resident expert with contacts in local cuisine, hotels, special attractions, and upcoming events, and build connections and networks throughout the hospitality industry. Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions while maintaining familiarity with all services within the facility and working with internal facilities management teams to facilitate a hospitality approach across services. Work across teams to proactively communicate and prepare for all arrivals, anticipate and address concerns, ensure operations without incident, and collaborate with catering services to ensure conference rooms are properly prepared with necessary amenities. Act as a central point of contact providing information and wayfinding for the campus, services, and activities, manage building access and security protocols by determining authorized entry, and liaise with building services for site maintenance coordination and check-ins. Implement and monitor standards of service to meet and exceed expectations, assist with support for meetings, reception, personal support, mail room where applicable, and support other duties and projects as business needs require.

High school diploma or equivalent with ability to travel 20-25% between three Massachusetts locations and work first shift schedule (8:00 AM – 5:00 PM). Strong customer service orientation with hospitality background and excellent organizational and time