Service Delivery Manager - SAP Managed Services

At EY, we’re all in to shape your future with confidence.   We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.   Join EY and help to build a better working world.    The opportunity   EY's Managed Services practice delivers SAP operational excellence through scalable support, continuous improvement, and business transformation services.   As part of the leadership team, you will drive SAP service delivery, strengthen client relationships, oversee complex managed service engagements, and help grow EY's SAP Managed Services capabilities and market presence.   As a driven, results-oriented professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional service to our internal and external clients, win in the marketplace and support EY’s growth and profitability.   This role will provide you with visibility and participation across all sectors, deal sizes, competencies, and offerings.   The successful candidate will have a rare opportunity to see how the firm operates across all our service lines (Consulting, Tax, Assurance, Strategy) and industries.   This job posting relates to an existing vacancy within our organization.   Key responsibilities   As a leader in EY's SAP Managed Services practice, you will drive service delivery excellence, client growth, and operational performance across complex SAP environments. You will lead strategic engagements, shape our SAP Managed Services offerings, oversee governance and service management, and partner with clients and executives to deliver measurable business outcomes. You will also champion the responsible adoption of AI, leveraging it to enhance delivery quality, accelerate problem-solving, improve operational efficiency, and establish scalable, repeatable ways of working across teams.

Drive growth by identifying, pursuing, and closing SAP Managed Services opportunities. Advise clients on SAP outsourcing, managed services, and operational transformation. Lead complex SAP managed service engagements, governance forums, and executive stakeholder relationships. Oversee service performance, reporting, risk management, and continuous improvement initiatives. Shape EY's SAP Managed Services strategy, offerings, and delivery capabilities. Support solutioning, deal pricing, contract management, and quality oversight. Leverage AI to enhance service delivery, generate insights, improve productivity, and drive business outcomes. Promote responsible and risk-aware AI practices, ensuring compliance with data privacy, confidentiality, and ethical standards. Develop and scale repeatable AI-enabled approaches, tools, and best practices that improve team effectiveness and consistency.

Skills and attributes for success

Strong leadership skills with a focus on SAP Managed Services delivery excellence. Ability to build trusted relationships with clients, partners, and delivery teams. Sound judgment in managing confidential client and business information. Proven ability to lead multiple SAP engagements and deliver under tight deadlines. Strong commercial acumen, including budgeting, forecasting, and financial management. Experience driving service governance, SLA performance, and continuous improvement.

To qualify for the role, you must have

Proven experience leading SAP Managed Services and delivering exceptional client outcomes. Ability to shape, solution, and sell SAP Managed Services engagements. Strong executive presence and stakeholder management skills. Ability to lead independently and collaborate across global delivery teams. 5+ years of experience in SAP Managed Services, Application Management Services (AMS), or SAP operations. Experience with SAP service governance, SLAs, ITSM processes, and service delivery frameworks. Strong communication, presentation, and