Eligibility Representative - French Speaking

About Cigna Healthcare Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry. Our mission is to improve the health, well-being, and peace of mind of those we serve. You will join a globally recognized organization where trust, clear communication and a positive culture shape how we work. Our leaders are consistent, approachable and supportive, helping you maintain balance while doing meaningful work. We look for people who thrive in collaborative environments, care about meaningful change and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

As an Eligibility Representative , you will play a critical role in ensuring members have timely access to the healthcare benefits and services they need. Acting as a key point of contact for clients, customers, and internal stakeholders, you will manage eligibility administration, maintain accurate member records, and provide outstanding service through phone and email interactions. This role combines customer service, relationship management, data administration, and problem-solving in a fast-paced international environment. You will work closely with colleagues across multiple functions to deliver a seamless member experience while ensuring data accuracy and operational excellence. At Cigna Healthcare, you'll join a diverse and collaborative team where your contributions directly impact members' healthcare journeys every day. What Does a Typical Day Look Like? Administer and maintain member eligibility information accurately and efficiently across multiple systems. Process new enrollments, membership updates, terminations, and benefit changes in line with service-level agreements. Update and maintain eligibility data through automated, direct-connect, and manual processes. Serve as a primary point of contact for clients, customers, vendors, and internal stakeholders regarding eligibility-related inquiries. Investigate and resolve discrepancies, data errors, and system issues impacting member records. Generate, analyze, and validate reports to ensure data integrity and operational accuracy. Provide technical support and guidance related to eligibility administration processes. Collaborate with clients and internal teams to resolve complex eligibility issues while maintaining strong professional relationships. Ensure customer and membership data is processed accurately, confidentially, and within required timelines. Identify opportunities for process improvement and contribute ideas that enhance efficiency, service quality, and customer satisfaction. Support business initiatives, projects, and continuous improvement activities within the Eligibility team. Maintain compliance with data privacy, confidentiality, and regulatory requirements at all times.

Diploma, Bachelor's degree, or equivalent professional experience. Excellent written and verbal communication skills in English and French . Strong customer service orientation with a passion for delivering exceptional customer experiences. High level of accuracy and attention to detail. Ability to manage multiple priorities while meeting deadlines in a fast-paced environment. Strong problem-solving and analytical skills. Proficiency in Microsoft Office applications, particularly Excel and Outlook. Ability to quickly learn new systems, technologies, and processes. Preferred Skills & Experience Experience working in customer service, healthcare administration, insurance operations, eligibility management, or a related field. Experience working with customer databases, reporting tools, and