Workplace Ambassador cum Reception

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Site Operations Create a comfortable, welcoming and hospitable experience for employees and their guest. Boost agility in the workplace by managing up-to-date visitor information. Handle internal & external calls and correspondence. Develop community events calendar for the year and coordinate to meet optimal level of success. Anticipate client needs through observation to create memorable experiences. Manage stationery requisition and related inventory management. Adhoc responsibilities assigned by direct supervisor/management. Manage general administrative / soft services activities and any other duties assigned Receive & route all deliveries at the front desk, ensuring all mail and couriers are distributed and collected in a timely fashion and as required to meet any deadlines for delivery Refer to Site operation procedures. Manage work orders and preventive maintenance in Corrigo Platform / raise purchase requisite on Client’s financial platform Scan all incoming supplier invoices within agreed timelines including invoice processing & validation; record keeping/reporting/filing; and updating related process documents   Customer Services Foster a sense of community and create happiness at work for our team, our client and their guest. Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.   Visitor Management Provide personable and efficient visitor registration services. Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS). Enhance safety and security of our client’s facility by management of visitor movement. Execute emergency response plan to ensure safety of client and guest when necessary.   Community Management Curate a welcoming and collaborative community environment that supports an inclusive culture for our employees. Build relationships with our employee community and proactively gather information, so the Workplace Team can anticipate their needs before they arise and deliver outstanding customer service. Own how we approach workplace communications and the channels used to share local information, building updates and upcoming events with our employee community. Support and guide our employee community on how to use our amenities to help them maximise their productivity in the workplace. Lead the planning and execution of community events to promote employee networking, wellness and our mission. Evaluate events based on attendance, satisfaction, and impact, to ensure they remain relevant and continue to deliver value to our employee community.   Community Projects Understanding Community Behaviour and Analysis at the workplace Ideas & Knowledge Base Management Content which includes newsletters, new ways of communication (internal and community) Community Creative Content and Projects   Conference Meeting Room Booking Assist & educate client to achieve optimization and efficiency for meeting room bookings. Enhance user comfort and services by efficient turnaround of meeting rooms.   Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.   Mail Delivery Services Organise receipt and deliveries of all mails and courier services. Manage mail distribution records and mail logs. Location: On-site –Hanoi, Vietnam If this job description resonates with