Manager, Operational Risk & Controls - Europe

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Operational Risk & Controls - Europe Manager, Operational Risk & Controls - Europe Location: Pune, India Overview: The Manager, Operational Risk & Controls– Europe strengthens Mastercard Europe’s (MCE) risk posture by providing independent 2LoD oversight and challenge across high operational risk processes spanning both technology and non-technology domains. The role drives consistent application of the ORC framework (risk identification & assessment, control identification & evaluation, and ongoing management & monitoring), and supports MCE’s regulatory obligations (i.e. SIPS, PISA, CROE).

Scope: • Regional coverage: Mastercard Europe S.A. (MCE) • Risk domains: Operational (incl. tech, process, people), legal & regulatory, third-party/outsourcing interfaces, and other topics relevant to European supervision. • Regulatory context: Role contributes to ongoing readiness against regulatory expectations to comply with SIPS, PISA and CROE requirements, supporting alignment with supervisory themes (e.g., cyber/operational resilience expectations). • Key relationships: ORC (Operational Risk and Controls) Global Function, 1LoD business and technology owners; 1LoD and 2LoD Tech Risk and Corporate Security; TPRM; Finance/Controllership; Regulatory Affairs; Internal Audit; MCE risk governance committees (TRC/BRCC/Board Risk Committee).

Framework execution & oversight • Champion application of the ORC Framework’s three pillars (Operational Risk Identification & Assessment; Controls Identification & Evaluation; Risk & Controls Management and Monitoring) across Europe; provide independent oversight, challenge, and guidance to 1LoD. • Facilitate/oversee RCSAs (Risk and Control Self Assessments) and risk & control register for high operational risk processes (HORPs); ensure risks, controls, issues, risk events and treatments are captured and maintained to ORC standards. • Review control designs, effectiveness assessment and control testing results; escalate significant control gaps and delays, and track remediation through closure. • Support the maintenance of a Europe tech and non-tech control framework including control testing, in partnership with Group ORC and first line teams, including tech risk management and Corporate Security functions, that meet EU regulatory expectations Technology & non-technology coverage • Provide 2LoD oversight across technology risk and control domains (e.g., change management, availability, security, access, data) and nontech operational risks (e.g., process, people, financial operations), ensuring consistent control expectations across domains. Regulatory enablement & external expectations • Produce ORC content to European Risk Governance packs (TRC/BRCC/ Board) • Provide support as needed in regulator interactions on topics related to Operational Risk and Controls. • Support MCE’s efforts to address CROE-related remediation actions by assessing whether security and technology control gaps are adequately identified, prioritized, and remediated in line with supervisory expectations. Risk events, issues & insights • Review high/very high rated risk events for accurate rating, high-quality root cause analysis, and adequacy of remediation. • Produce clear Management Reporting for governance forums; identify trends and emerging risks to inform priorities and controls evolution. • Monitor issue/treatment plan