Servicing Support Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description The Priority Assets Case Manager will be responsible for partnering with internal business lines, internal law division and external law firms regarding loans with property issues such as violations, demolitions, receiverships and property disputes. They will provide analytical support in these matters including collaborating with foreclosure counsel on the loans active in foreclosure, as well as hiring legal counsel to ensure U.S. Bank is properly represented on matters where collateral may be affected. The Priority Assets Case Manager performs research, analysis, and maintains well-written case summaries to ensure business line visibility and understanding of the issues at hand. The Priority Assets Case Manager will be comfortable communicating with all levels of management and ensures attorney-client work privilege is always maintained. We’re looking for people who want more than just a job – who want to make a difference in the communities where we live and work. Apply today and explore what’s possible with a career at U.S. Bank. Essential Functions: Engage default firms to protect U.S. Bank’s interest Manage cases within the Priority Assets inventory as assigned by Manager Perform research and analysis of accounts for settlement authority, resolution strategy, and check requests Monitor legal issue populations with emphasis to resolve issues in timely manner Escalate any issues that cause liability to the Bank Participate in conference calls with default firms, partnering business lines, and leadership team Work various reports to provide insight of loan population to partnering business lines and leadership team Create and maintain case summaries on each file within population Basic Qualifications High school diploma or equivalent Five or more years of experience in administrative support activities Preferred Skills/Experience 3-5 years experience in mortgage servicing, with at least some default(foreclosure) servicing experience. Demonstrated experience in resolving property-related issues through property preservation and violation management. Self Driven and highly motivated Good verbal, grammatical and written communication skills Well-developed reading, writing, and mathematical skills Ability to manage multiple tasks/projects and deadlines simultaneously Proficient PC skills, especially Microsoft Office applications and graphics Demonstrated administrative skills and acute attention to detail Strong organization and time management skills Strong Problem-Solving and analytical skills This position follows a hybrid work schedule with approximately 60% in-office attendance at one of the posted hub location If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants .

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five