Workfront Administrator and Marketing Operations Manager

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Workfront Administrator and Marketing Operations Manager About your role: As a Workfront Administrator and Marketing Operations Manager, you will drive efficient, scalable, and well-governed marketing workflows across the organization. This role combines hands-on project management, process design, and marketing technology expertise to ensure work is prioritized, executed on time, and continuously improved. You will bring deep experience with Adobe Workfront and a strong understanding of marketing operations, cross-functional coordination, workflow governance, and process optimization. What you’ll do: Serve as the subject matter expert for Adobe Workfront, including project setup, templates, intake forms, routing, reporting, dashboards, and workflow governance. Lead the definition of end-to-end marketing project management processes and the application of those processes in the Workfront tool. Manage and optimize marketing workflows, ensuring processes are clear, scalable, efficient, and aligned to business priorities. Partner with marketing, creative, digital, operations, compliance, and technology teams to coordinate processes and align usage of Workfront, to improve execution across functions. Drive process standardization by documenting workflows, defining roles and responsibilities, and promoting consistent ways of working. Develop and maintain Workfront reports and dashboards to track status, throughput, SLA adherence, and operational performance. Lead continuous improvement efforts by identifying inefficiencies, recommending solutions, and implementing process or system enhancements. Train and support users on Adobe Workfront best practices, governance standards, and workflow compliance. Experience you’ll need to have: 5+ years  Experience in marketing project management, marketing operations, process management, or a related marketing technology role. 3+ years experience in Adobe Workfront (including Fusion) in a marketing or creative operations environment. Experience designing, documenting, and improving business processes and workflows. Experience with marketing operations, campaign execution, creative workflows, and intake-to-delivery processes. Bachelor's degree in Marketing, Business, Communications, Information Systems, or a related field, or equivalent combination of education, related experience and/or military experience Experience that would be great to have: Adobe Workfront certification or advanced platform administration experience. Experience supporting enterprise marketing teams, creative services, or shared service operating models. Knowledge of workflow automation, governance frameworks, and process measurement. Familiarity with related marketing technology platforms, digital asset management systems, content workflows, or collaboration tools. Experience with change management, user adoption, training, and operating model transformation. Understanding of compliance, review, and approval workflows within regulated or complex environments. How you'll work: This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. This role requires use of a computer and audio equipment. Travel:  This role requires occasional travel (up to 10%). Sponsorship: You must currently possess valid and