Senior Director, Hospitality

THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Our brands and properties group partners with iconic brands and rights holders to turn relevance into revenue through integrated strategy and consulting, creative, live experiences and commercialization. We help clients understand, connect to and inspire global audiences by bringing together brands, properties and talent/creators to build meaningful relationships that drive measurable business outcomes. Shaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. For more information, please visit the.team .

The Hospitality team crafts unforgettable white glove experiences on behalf of some of the most notable brands in the world. We are seeking a dynamic senior hospitality leader to join our leadership team and play a pivotal role in the growth and development of global client activations and team operations in service to our great partners, and to aid in enhancing THE•TEAM’s visibility in the marketplace. The Senior Director, Hospitality will be responsible for delivering quality, white glove hospitality programs from brief to execution, ensuring client deliverables and project milestones, including operations and logistics, are delivered on-time, on-budget, and of a quality expected by THE•TEAM and its clients. This role will also be responsible for the strategic leadership of varying retained and project-based client accounts by owning and nurturing the client relationship, providing operational program oversight, and serving as a supervisor for a team of full-time and executional staff members. Due to the nature of event delivery, this role requires the ability to travel and work on-site approximately 25% of the year. Multi-day, weekends, and short notice travel both across the US and globally are to be expected. WHAT YOU’LL DO Responsible for oversight and delivery of account from planning through execution Oversight and mentorship of multiple direct reports, providing guidance and leadership, communicating a vision, and challenging the team to achieve program goals Rooted knowledge and understanding of THE•TEAM service offerings, ensuring the team is working in collaboration with all account teams to ensure flawless project delivery against client objectives and agreed budget Responsible for the workstream of the entire account team, including defining the team structure and roles & responsibilities based on project need, and ensuring contracts, revenue reporting, team management processes and budget are executed according to specified timelines Build and maintain effective client relationships, establish credibility and ensure client needs are addressed in a timely manner. Manage complex challenges as they arise while also pushing back when necessary to achieve desired outcomes Oversee the development, management, and reconciliation of budgets of $1M+ Responsible for the quality control of all day-to-day outputs and deliverables to client and key stakeholders, ensuring impeccable attention to detail and upholding strict standards of excellence in alignment with THE•TEAM Hospitality guidelines Conduct regular communication with agency team and client team regarding roles and responsibilities, budget, schedules, and project status Ensure the agency team is managing and developing relationships with trusted suppliers, inter-agency team members, and third parties, throughout the duration of the project Develop deep knowledge of the client’s business and has a clear understanding of the way the client judges the program’s priorities and success and effectively communicates expectations to account team Support broader business vision, growth and development efforts on behalf of THE•TEAM Hospitality Create a positive, collaborative, teamwork environment based on