AR Service Delivery Coordinator



 We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 Job Description The AR Service Delivery Coordinator serves as a primary liaison between the organization and internal and external customers, with a focus on accelerating the resolution of accounts receivable issues and reducing past-due balances. This role leads customer-facing discussions, collaborates with customer Accounts Payable teams and internal stakeholders, oversees settlement activities, and monitors aging accounts, disputes, and collection performance to support timely collections, issue resolution, and cash flow goals. The ideal candidate will bring a strong analytical mindset, deep understanding of AR processes, and the ability to coordinate cross-functional activity to remove barriers to payment.

Service Delivery Supervision   Oversee and execute the GBS strategy to maintain the financial health of AR balances, with emphasis on accelerating resolution of aged and past-due balances.  Ensure service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics are met by internal teams and third-party service partners.  Raise and develop strategies to mitigate potential financial risks.   Maintain AR Balance   Serve as the primary coordinator between AR teams, customer Accounts Payable teams, and internal stakeholders when payment issues, disputes, or collection impasses occur.  Lead customer-facing meetings using structured agendas, documented discussion points, and clearly defined action items.  Deploy resources to properly address AR escalations.  Review aging accounts and disputes, identify root causes, and drive resolution efforts for aged AR, particularly balances outside the current fiscal year.  Research, develop, and manage settlement proposals in collaboration with key stakeholders to support appropriate resolution of outstanding balances.  Partner with associates from our third-party service partners to resolve AR issues.   Performance Monitoring & Reporting   Monitor aging AR, past-due percentages, collection performance, DSO, aging buckets, and SLA compliance for assigned accounts.  Provide actionable insights through dashboards and reports to leadership.  Complete, analyze, and present incentive scoring results and related performance metrics when necessary.  Identify process bottlenecks and recommend improvements.  Technology & Tools   Leverage workforce management software and ERP systems (e.g., SAP, Oracle, Workday).  Support automation and digital transformation initiatives within AR.  Collaboration & Communication   Act as a liaison between AR, GBS teams outside of AR, commercial teams, finance teams, customer Accounts Payable teams, and external customers.  Collaborate with Senior Management to surface opportunities of improvement regarding AR.  Coordinate cross-functional activities to remove barriers to payment, improve cash flow, and implement process improvements through stretch assignments when necessary.

Oversight   Provide supplemental training and development of AR associates.  Provide coaching and feedback when necessary.  Education and Experience required :   Bachelor's degree in Finance , Business Administration, or related field ( Master’s preferred).   3 + years of experience in Accounts Receivable, Workforce Management, or Financial Operations.     Knowledge and Skills required :   Strong analytical, organizational, and communication skills.   Ability to work in a fast-paced, matrixed environment.   Strong