Workplace Experience Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    JLL - Workplace Experience Manager  ( P3) Transform at JLL as a Workplace Experience Manager on a prominent Fortune 500 technology client account! You will lead the white glove soft services delivery at our clients bay area corporate campus. Location: Redwood City, CA 94065 Work Schedule: Onsite, M-F 8:00 AM - 5:00 PM + varies for corporate meetings/events Reports to: Senior Facilities Manager Estimated base salary range: $95,600 - $117,100 What this job involves: The Workplace Experience Manager oversees the day-to-day workplace environment for the client account, creating a productive, safe, and engaging experience for employees and visitors. The role partners with HR, Facilities, IT, Amenities, Client RE&F and service providers to manage workplace facilities, services, resources, and communications effectively. What your day-to-day will look like: Workplace condition oversight: Monitor the condition, maintenance, repair, and cleanliness of office spaces, common areas, amenities, and outdoor spaces. Facilities coordination: Coordinate with facilities teams and service providers to resolve workplace issues and maintain efficient operations. Health and environmental standards: Support workplace compliance with applicable health, safety, and environmental standards. Space utilization: Monitor workplace utilization and identify opportunities to optimize the use of offices, shared spaces, and amenities. Workplace layouts: Coordinate office layouts and space plans that support business needs and employee experience. Desk and seating assignments: Manage desk assignments and related moves, adds, and changes in coordination with stakeholders. Conference room availability: Oversee conference room booking practices and address recurring availability or usability issues. Growth and relocations: Partner with stakeholders to plan for growth, relocations, and departmental changes that affect workplace space. Reception and front-of-house services: Plan and manage reception and visitor-facing workplace services as applicable to the account. Employee amenities: Plan and manage workplace amenities, which may include food service, fitness, and other employee-support offerings. Vendor relationships: Manage relationships with workplace service vendors, property management, cleaning, security, and other providers. Vendor contracts and service levels: Support vendor contracting and monitor service quality, performance expectations, and corrective actions. Workplace technology coordination: Partner with IT to implement and maintain workplace technology, including access control, room booking, digital signage, and audiovisual tools. Technology user support: Help employees use workplace technology and coordinate troubleshooting or escalation when issues arise. Client Store management: Provide management and oversight the client’s brand store operations including, but not limited to, inventory management, trade show sales, and other store-related responsibilities and activities. Workplace budget: Manage workplace operating budgets, monitor expenses, review invoices, and identify cost-saving opportunities. Work order ticket management: Oversee the workplace work-order ticket process and track ticket acknowledgement and response-time expectations. Vendor performance audits: Conduct regular vendor performance reviews, identify service gaps, and implement corrective actions when