DATABASE & CRM Intern

Deadline for Applications September 13, 2026 Hardship Level (not applicable for home-based) A (least hardship) Family Type (not applicable for home-based) Family Staff Member / Affiliate Type Internship Target Start Date 2026-09-21 Terms of Reference Organizational context: This internship offers a unique opportunity to gain practical experience in donor database management, CRM administration, fundraising operations and data analysis within UNHCR's Private Sector Partnerships (PSP) programme in Mexico. The Individual Giving programme relies on accurate donor information, efficient payment processing, and high-quality data to support donor acquisition, retention and donor development activities. The intern will work closely with the Data Management team, contributing to the daily operation of Salesforce, Finhub and other fundraising platforms while supporting data quality, reporting and operational processes. This position provides hands-on experience in CRM management, fundraising technologies, payment operations, donor segmentation, and data governance within an international humanitarian organization.

We are looking for a proactive, detail-oriented, and analytical individual with a strong interest in data management, CRM systems, and fundraising operations. The intern will support the Data Management team by ensuring data quality, maintaining donor records, supporting recurring donation processes, preparing donor segmentations and contributing to the operational efficiency of the Individual Giving programme.

The intern will support the daily operation of the Individual Giving programme while contributing to the preparation and implementation of the CRM migration project from the local Salesforce instance to the Americas Regional Salesforce. Duties will include: • Support the CRM migration project by documenting business processes, reviewing existing data structures, assisting with data mapping and migration activities, supporting data cleansing initiatives, validating records, and contributing to user acceptance testing (UAT) and other project activities required during the assessment and implementation phases. • Support the weekly processing of recurring donation updates in Finhub and Salesforce, including cancellations, donor retention outcomes, refunds, payment method updates and other donor record changes, by performing bulk data uploads and updates while ensuring data accuracy and compliance with established procedures. • Provide first-level support to Salesforce users from the Donor Care and Donor Development team by resolving operational tickets related to donor record updates (merges, duplicate management, tax receipt requests, user access and other CRM-related issues) • Carry out manual data cleansing activities in Salesforce prior to the monthly programme closing to ensure data integrity and reporting accuracy. • Perform data quality checks by comparing datasets, validating records and identifying inconsistencies using Excel, database queries and other analytical tools. • Generate donor segmentations and prepare data extracts for donor engagement, retention and fundraising campaigns requested the different fundraising teams. • Support the management and reconciliation of payment chargebacks across different payment platforms, including Stripe, PayPal and offline payment channels. • Support the manual offline collection process and payment retries through bulk uploads and updates in Salesforce. • Prepare operational reports, data extracts and routine analyses to support decision-making within the Individual Giving programme. • Perform other related duties as required. Minimum qualifications required: In order to be considered for an internship, candidates must meet the following eligibility criteria: • Be either a recent graduate (having completed their studies within two years of applying) or a current student in a graduate/undergraduate school