RMC Workforce Manager

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Key Responsibilities 1. Workforce Planning & Capacity Management ·       Develop and maintain workforce plans for GCC Risk teams, ensuring capacity, skills and coverage are aligned to current and future business priorities. ·       Oversee workload allocation, prioritisation and capacity management across functional Risk teams operating in the GCC. ·       Monitor staffing levels, attrition, utilisation, productivity and capability requirements, escalating material risks or constraints to the Head of Risk – GCC. ·       Partner with global Risk stakeholders to translate functional objectives into clear resourcing plans and delivery expectations. 2. Operational Delivery & Performance Oversight ·       Manage the day-to-day operation of functional Risk teams, ensuring deliverables are completed in line with agreed service levels, quality standards and control expectations. ·       Establish consistent operating routines, performance indicators and management information to track delivery, quality, productivity and issue resolution. ·       Coordinate with functional Risk leads to ensure clear ownership of deliverables, timely escalation of issues and effective management of delivery risks. ·       Identify process inefficiencies, resource constraints and operational dependencies, and develop practical improvement plans. 3. People Leadership & Capability Development ·       Provide leadership, coaching and performance oversight to Risk managers, team leads and functional teams operating in the GCC. ·       Support recruitment, onboarding, training, capability development and succession planning for GCC Risk teams. ·       Promote a high-performance culture focused on accountability, collaboration, inclusion, resilience and continuous improvement. ·       Ensure team objectives, individual goals and delivery expectations are clearly understood and aligned to GCC Risk priorities. 4. Governance, Reporting & Stakeholder Support ·       Maintain workforce dashboards and management information covering staffing, skills, attrition, productivity, service performance, quality and operational resilience. ·       Support the Head of Risk – GCC in preparing updates for GCC leadership, global Risk stakeholders and governance forums. ·       Provide insight and recommendations to strengthen workforce governance, operating model effectiveness and delivery resilience. ·       Ensure workforce-related risks, issues and dependencies are documented, monitored and escalated appropriately. 5. Stakeholder Management & Risk Culture ·       Build productive relationships with GCC leadership, global Risk functions, Human Resources, Finance, Operations and other enabling teams to support workforce planning and delivery outcomes. ·       Act as a trusted partner to functional Risk leads, helping to balance delivery priorities, capacity constraints and risk management expectations. ·       Champion effective risk culture, operational discipline and professional standards across GCC Risk teams. ·       Support transparent communication, timely issue escalation and consistent stakeholder engagement across geographies and functions. Qualifications & Experience Required ·       Third level qualification or equivalent professional experience. ·       10+ years’ experience in banking, financial services, risk management, operations, workforce management or GCC delivery environments.