Customer Service Analyst (French/German preferred)

Client Service Officer – Global Commercial Cards Citi Treasury & Trade Solutions | Global CitiService Card Services About Citi At Citi, we are more than a bank — we are a global force connecting millions of people, businesses, and institutions across   160+ countries and jurisdictions . With one of the world's most expansive financial networks, Citi is uniquely positioned to help the largest corporations, governments, and organizations navigate the complexities of a dynamic global economy. Our reach is unmatched, our impact is real, and our ambition is bold. Joining Citi means becoming part of a diverse, high-performing team that is laser-focused on one mission: delivering   faster, simpler, and smarter   solutions in every client interaction. We are a place where curious, driven, and globally-minded professionals thrive — where your work touches some of the most influential companies in the world, and where every day brings a new challenge worth solving. If you are energized by the idea of managing relationships with leading global corporations, building an international network, and making a measurable impact, Citi is where your career takes flight.

We are looking for a   highly motivated, results-driven Client Service professional   who is ready to take ownership of a dynamic portfolio of some of the   largest and most prestigious corporate clients in the world . This is not just a service role — it is a career-defining opportunity to position yourself at the intersection of global finance, client strategy, and innovation. As a   Client Service Officer   within Citi's Commercial Cards organization, you will be a trusted advisor and single point of contact for world-class organizations, solving complex challenges, building lasting partnerships, and delivering the kind of seamless, high-impact service experience that sets Citi apart. This is a   fast-paced, high-visibility role   within a globally connected team where ambition is rewarded, collaboration is celebrated, and no two days look the same.

Own the client relationship   — serve as the dedicated single point of contact for a portfolio of high-profile corporate clients and internal partners, building deep, trust-based partnerships through regular engagement, proactive communication, and strategic support. Drive issue resolution with urgency and precision   — identify, investigate, and resolve client issues efficiently, ensuring every interaction reflects Citi's commitment to delivering a frictionless client experience. Be proactive, not reactive   — keep clients informed of relevant developments including system updates, market events, and resolution progress, demonstrating the transparency and accountability that world-class clients expect. Leverage data to drive outcomes   — conduct meaningful analyses to understand client needs, uncover trends, and recommend solutions that deliver real value. Cultivate and grow your portfolio   — develop and expand client relationships through regular touchpoints, strategic calls, and face-to-face engagement, positioning yourself as an indispensable partner to your clients' programs. Expand your global footprint   — collaborate cross-functionally with teams across regions, building a powerful internal and external network within one of the world's most connected financial institutions. Champion risk awareness and ethical leadership   — apply sound judgment in all business decisions, uphold Citi's compliance standards, and proactively escalate and manage control issues with transparency and integrity.

We want people who are   hungry to grow, bold enough to lead, and passionate about delivering excellence . The ideal candidate brings: 2-4 years of relevant experience ; a background in customer service, client relations, or financial services is a strong advantage. An   entrepreneurial mindset   — someone who takes initiative, thrives