Product Owner, Clinical Technology

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Summary CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative, enterprise digital solutions that will make health care more accessible, integrated, and reliable for more people. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in the lives of customers and want to be on the ground floor of digital innovation.  The Product Owner is responsible for supporting and leading the development of digital products and workflow capabilities that enable efficient, compliant, and scalable Grievances & Appeals (G&A) operations.  They translate the product vision into actionable requirements for the product development team, ensuring alignment with business objectives, regulatory requirements, and product alignment. The role owns backlog refinement, prioritization, and feature delivery for key components of the G&A platform. Working closely with Engineering, Design, Operations partners, the Product Owner helps drive end-to-end process and user experience improvements. In partnership with Engineering, they share accountability for delivering measurable business outcomes, operational efficiency, and compliance capabilities.

Responsibilities Backlog Ownership, Work Definition, and Prioritization Refines, prioritizes, and maintains the flow and quality of the Backlog to provide teams with clear intent and ensure the delivery of business value, product health, and customer satisfaction Ensures that all backlog items, plus dependencies, are entered and maintained in the work management tool  Provides input for testing through well-written user stories with thorough acceptance criteria. Supports testing, deployment, release, and post-release activities Product Vision, Strategy, and Roadmaps Provides clarity of the product vision, strategy, and roadmap developed and communicated by senior product leaders to the team  Partners with product leadership, customer experience, and design to integrate the customer perspective into features and experiences  Collaborates with others to define the team OKRs and contributes to the development of feature-level measurement plans  Trend Monitoring and Product Performance & Value Uses performance data to identify issues quickly and develop new insights and hypothesis about product health. Assists with tracking team metrics that contribute to product objectives and key results (OKRs), aligned with business objectives, and socializes progress. Cross-Functional Teaming and Stakeholder Management As a part of the cross-functional team, collaborates closely with engineering, design, architecture, operations and other team members using agile practices  Collaborates with the team on the product or experience demo and presents to stakeholders  Serves as the point of contact for feature delivery with support of other more senior Product Management colleagues.

2+ years required experience as Product Owner, Business Analyst, Consulting, IT, or related field. Previous experience in agile product development helpful 2+ years required experience in software product management, with demonstrated success in building large-scale consumer facing products Preferred Qualifications Previous experience with Health Care: Claims and grievances & appeals Prior working experience with a software development team in an agile environment Data-driven decision