Senior Facility Operations Manager - Colocation North America

Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

Summary The Sr. Manager, Facility Operations – Colocation, North America is responsible for ensuring that every colocation provider supporting Crusoe Cloud across North America operates in full alignment with Crusoe Operations Standards. This role owns the operational governance relationship with colocation partners — from standards enforcement and compliance audits to incident management and vendor performance — safeguarding the reliability, safety, and security of the infrastructure that powers Crusoe Cloud. The ideal candidate combines deep mission-critical facilities expertise with strong vendor management skills and is comfortable operating as Crusoe's on-the-ground authority across a distributed, multi-provider colocation footprint.

Operations Standards Governance & Compliance Own enforcement of Crusoe Operations Standards across all third-party colocation provider sites supporting Crusoe Cloud in North America. Conduct recurring audits, physical inspections, and documentation reviews of colocation facilities against Crusoe's safety, reliability, security, and environmental standards. Partner with the Global Data Center Operations Standards team to localize and interpret standards in light of NFPA (70/70E/72), NEC, OSHA, and applicable state/provincial and utility interconnection requirements. Own the tracking and timely closure of compliance gaps, audit findings, and corrective action plans (CAPs) in partnership with providers. Colocation Partner Management Serve as the primary operational point of contact for coordination with each provider's facility operators, engineers, account managers, customer-service teams, and leadership across third-party colocation facilities across North America. Serve as Crusoe’s primary escalation point for maintenance, incidents, outages, service issues, chronic deficiencies, and provider performance. Own provider communications, escalation tracking, action items, and timely resolution of operational issues. Monitor service requests and ensure provider performance meets applicable Master Service Agreements (MSAs), Statements of Work (SOWs), and Service Level Agreements (SLAs). Conduct regular site visits, facility walkthroughs, maintenance reviews, operational assessments, and meetings with provider leadership. Review provider staffing models, escalation procedures, preventive-maintenance programs, and emergency-response readiness. Lead governance cadences (monthly/quarterly business reviews) with providers, reviewing SLA performance, uptime, maintenance execution, and standards adherence. Provide operational input into Master Service Agreements, Statements of Work, and SLAs, ensuring Crusoe Operations Standards are contractually reflected. Identify and escalate chronic performance,