Assistant Service Manager, Los Angeles

Back to jobs New Assistant Service Manager, Los Angeles Los Angeles, CA Apply About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. Lucid is excited to announce the grand opening of our brand-new Service Center in Los Angeles . This new facility represents our continued investment in delivering an exceptional ownership experience and supporting the growing Lucid community throughout the region. We are building a talented team of service professionals who are passionate about innovation, customer excellence, and the future of sustainable transportation. Join us at an exciting time as we establish this state-of-the-art location and help shape the next chapter of Lucid's service operations from day one. Service Parts Advisor - New Site Opening (Los Angeles) 1800 S Figueroa St, Los Angeles, CA 90015

The Assistant Service Manager will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff. The ideal candidate will demonstrate leadership within the service center, setting an example for their team while encouraging continuous improvement. The ASM will be responsible for ensuring the work orders are detailed, complete and properly filled out.  In addition, they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible.  Responsibilities:

Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs Performance Management: continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results Select, train, and develop employees, ensuring all positions are filled in a timely manner Support, implement and provide follow-up for all training Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors Manage timecards and schedules for service center team members Address any client concerns or complaints quickly and professionally Possess a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time Monitor employee work and provide guidance, ongoing training, and development as needed Perform quality control checks on vehicles once repairs have been completed Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager Assist with or perform administrative tasks Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively Other duties as assigned

Minimum 5 years varied automotive service